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Troubleshooting

Bubbleshum edited this page May 22, 2026 · 3 revisions

Troubleshooting

Warning

WPR is currently in early alpha development.

Many games are still partially supported, unstable, or completely unsupported.


Before Reporting A Problem

Please try the following first:

1. Update To The Latest Version

WPR changes rapidly during development.

An issue you experience may already have been fixed in newer commits.

Always test using the latest version before reporting problems.


2. Reinstall The Game

Some issues can be caused by:

  • incomplete imports
  • corrupted game data
  • outdated cached files
  • old save/configuration data

Try:

  1. Removing the game from WPR
  2. Re-importing the XAP
  3. Launching the game again

3. Check The Compatibility List

Some games are:

  • unsupported
  • partially working
  • known to crash
  • missing required functionality

Before opening an issue, check:


Games Not Loading

If a game:

  • crashes immediately
  • hangs on a black screen
  • never reaches gameplay
  • freezes during startup

this may simply mean the title is not currently supported yet.

WPR is still in active development and compatibility is incomplete.


Opening A Ticket

If the issue still happens:

First Check Existing Issues

Please search GitHub Issues first to avoid duplicates.

👉 GitHub Issues


If No Issue Exists

Open a new issue and include:

Information Example
Game Name Hydro Thunder GO
Platform Windows / Android
Device Galaxy S24 Ultra
Commit Hash abc123
Issue Black screen after intro
Logs Attached if available

Common Known Problems

Black Screen

Possible causes:

  • unsupported rendering features
  • incomplete graphics implementation
  • failed content loading

Crashes During Gameplay

Possible causes:

  • missing API implementations
  • unsupported engine behaviour
  • timing issues
  • audio or graphics bugs

Missing Audio

Audio support is still incomplete for some titles.


Broken Menus Or UI

Often caused by:

  • incomplete Silverlight support
  • unsupported UI controls
  • rendering issues

Poor Performance

Performance may vary heavily depending on:

  • hardware
  • Vulkan support
  • graphics drivers
  • game complexity

Optimisation is still ongoing.


Android-Specific Problems

APK Will Not Install

Check:

  • Android version support
  • unknown sources enabled
  • APK architecture compatibility

Vulkan Errors

Some devices have incomplete Vulkan driver support.

Possible symptoms:

  • startup crashes
  • missing textures
  • graphical corruption

Silverlight Games

Silverlight support is currently experimental.

Many Silverlight-based titles are:

  • incomplete
  • unstable
  • unsupported

Expected Behaviour During Alpha

Because WPR is in alpha, the following are expected:

  • Games failing to boot
  • Random crashes
  • Missing graphics
  • Broken audio
  • Performance issues
  • Incomplete functionality

Helping Improve Compatibility

Even failed tests are useful.

Reporting:

  • what works
  • what crashes
  • where it crashes
  • screenshots/logs

helps improve WPR significantly.


Thank You

Thank you for helping test and preserve Windows Phone games ❤️

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