The objective of this project is to develop a comprehensive Power BI dashboard that provides an overview of financial complaints received by a company. The dashboard aims to monitor key performance indicators (KPIs) related to complaint handling and resolution, as well as visualize complaint data to identify trends, patterns, and areas for improvement. Key Performance Indicators (KPIs) Requirement:
• Tracked the total number of complaints received over a specified period. • Provided an overview of complaint volume to assess the overall workload.
• Measured the percentage of complaints responded to within a predefined time frame. • Monitored the organization's efficiency in addressing customer concerns promptly.
• Monitored the number of complaints that are currently being investigated or resolved. • Assessed the workload and prioritize resources for timely resolution.
• Calculated the percentage of complaints disputed by consumers. • Identified trends in dispute rates and investigate underlying issues.
• Measured the percentage of complaints resolved without any financial compensation. • Assessed the organization's ability to resolve complaints satisfactorily without additional costs. Chart's Requirement:
• Visualized the distribution of total complaints by different issue categories. • Identified common complaint types and prioritize areas for improvement.
• Display the geographical distribution of complaints by state or region. • Identified regions with high complaint volumes and potential regional trends.
• Presented the trend of total complaints over months. • Analyzed seasonal or periodic variations in complaint volume.
• Visualized the distribution of complaints by different financial products or services. • Identified products or services with the highest complaint volumes and address underlying issues.
• Calculated the percentage of complaints disputed by consumers compared to total complaints. • Assessed consumer satisfaction and identify areas for improvement in dispute resolution processes.