AI Support Agent 🤖🛠️

Automated Customer Support & FAQ System Powered by AI

This AI agent scrapes your website, understands its content using embeddings, and provides instant, accurate responses to customer queries—just like a human support expert.

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✨ Features

✅ 24/7 Automated Support – Answers customer questions instantly
✅ Semantic Understanding – Finds relevant answers even with vague queries
✅ Easy Setup – Just add your website URLs and let the AI learn
✅ Self-Improving – Continuously updates with new website content
✅ Low Latency – Fast responses using ChromaDB vector search

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⚙️ Tech Stack

Component	Technology
Web Scraping	Cheerio + Axios
Embeddings	OpenAI (text-embedding-3-small) or Any LLM
Vector DB	ChromaDB (local/self-hosted) or Any vector DB
Query Handling	Semantic Search + Similarity Matching

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🚀 Quick Start

1. Prerequisites

• Node.js (v18+)
• Docker (for ChromaDB)
• OpenAI API key

2. Installation

git clone
cd ai-support-agent
npm install
echo "OPENAI_API_KEY=your_api_key_here" > .env

3. Start ChromaDB

docker-compose up -d --build

4. Configure Target Website

Edit index.js to add your support/FAQ pages:

const urls = [
 // add your web urls here
];

5. Run AI Agent

node index.js

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🛠️ Customization

Improving Responses

• Add more URLs – Include documentation, blogs, or tutorials for better coverage
• Adjust chunk size – Modify textChunks() in index.js for optimal text splitting
• Fine-tune queries – Change nResults in chat() to retrieve more answers

Deployment Options

• Slack/Discord Bot – Connect via webhooks
• Live Chat Widget – Embed in your website
• API Endpoint – Deploy as a REST service

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📊 How It Works

1. Scrapes website content (FAQs, docs, support pages)
2. Converts text into AI embeddings (vector representations)
3. Stores embeddings in ChromaDB for fast search
4. Matches user queries with relevant content using semantic similarity
5. Returns the most accurate answer in natural language

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🚨 Troubleshooting

Issue	Solution
ChromaDB not running	Run docker ps to check container status
Empty responses	Ensure website content is scraped properly
Low accuracy	Add more URLs or adjust chunk size

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Let AI handle your customer support! 🚀

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