Issue: OctoBot .exe Not Detecting cryptg and SSL

[cubetribe]

Hello OctoBot Team,

First of all, I’d like to thank you for creating such an amazing trading tool! I’ve been using OctoBot for some time now and have already made some great profits with it. It’s an impressive platform, and I truly appreciate the effort you’ve put into it.

That said, I’ve encountered an issue while using the .exe version of OctoBot, and I wanted to report it to help improve the experience for myself and others. Here are the details:

Step 1: Have you searched for this issue before posting it?
Yes, I have searched the issue tracker but could not find a solution to this specific problem.

Step 2: Describe your environment
OS: Windows 11 (64-bit)
Python Version: Python 3.10.11
Binary Version: Yes, using OctoBot .exe version 2.0.7
Step 3: Describe the problem
Describe the bug
OctoBot fails to recognize the SSL library and cryptg module, resulting in fallback to slower encryption. The logs consistently show:

Failed to load SSL library: <class 'OSError'> (no library called "ssl" found)
cryptg module not installed and libssl not found, falling back to (slower) Python encryption
Expected behavior
OctoBot should detect the installed cryptg and SSL libraries and operate with full encryption capabilities.

Steps to reproduce
Install OctoBot version 2.0.7 as a .exe.
Run the .exe on a Windows 10 machine with Python 3.10.11 installed.
Observe the logs for errors related to SSL and cryptg.
Observed Results
What happened?
OctoBot falls back to slower Python encryption and fails to detect cryptg and SSL.
What did you expect to happen?
OctoBot should detect the SSL and cryptg libraries and work without fallback.
Relevant code exceptions or logs
plaintext
Code kopieren
2025-01-03 11:38:06,124 INFO OctoBot Launcher Version : 2.0.7
2025-01-03 11:38:06,124 INFO OctoBot Launcher Running self-hosted OctoBot on Windows:10:AMD64 with binary [Python 3.10.11]
2025-01-03 11:38:06,740 INFO telethon.crypto.libssl Failed to load SSL library: <class 'OSError'> (no library called "ssl" found)
2025-01-03 11:38:06,741 INFO telethon.crypto.aes cryptg module not installed and libssl not found, falling back to (slower) Python encryption

[Herklos]

Hello @cubetribe! Thanks for reporting, we will investigate this issue. If you're not using telethon (the telegram API) it should not affect the bot.

[cubetribe]

Hello @Herklos ,

Thank you for your quick response and for looking into this issue! 😊 While investigating further, I noticed two problems that might be related to this topic:

Telegram Notifications:
I attempted to set up Telegram notifications to alert me whenever a trade is executed. Unfortunately, this feature isn’t working and seems to cause an error in the process.

Backtesting Speed:
I observed that backtesting takes an exceptionally long time. I tried running a backtest for just one month of my strategy, but after over 12 hours, it was still not even 30% complete. I eventually had to cancel it.

I wondered if these issues might be related to the SSL problem? Perhaps the slower encryption fallback or missing library impacts performance or API connections.

Thank you again for your help, and let me know if I can provide more details or logs to assist in troubleshooting! 🙌

Best regards,
Dennis

[mattmacmillan76]

I am also having issues with the SSL certs not being detected. I'm on Fedora latest version.

…

On Fri, 3 Jan 2025, 15:44 cubetribe, ***@***.***> wrote: Hello @Herklos <https://github.com/Herklos> , Thank you for your quick response and for looking into this issue! 😊 While investigating further, I noticed two problems that might be related to this topic: Telegram Notifications: I attempted to set up Telegram notifications to alert me whenever a trade is executed. Unfortunately, this feature isn’t working and seems to cause an error in the process. Backtesting Speed: I observed that backtesting takes an exceptionally long time. I tried running a backtest for just one month of my strategy, but after over 12 hours, it was still not even 30% complete. I eventually had to cancel it. I wondered if these issues might be related to the SSL problem? Perhaps the slower encryption fallback or missing library impacts performance or API connections. Thank you again for your help, and let me know if I can provide more details or logs to assist in troubleshooting! 🙌 Best regards, Dennis — Reply to this email directly, view it on GitHub <#2843 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BKQCW62UOA2MQEJWN6UXQ532I2V4TAVCNFSM6AAAAABURPSX3GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNRZGQZTQNZXHA> . You are receiving this because you are subscribed to this thread.Message ID: ***@***.***>

[GuillaumeDSM]

Can you paste your error traceback here please @Piggzy76 ?

[mattmacmillan76]

After further reading I am not sure it is the same problem but the error that continually is showing in my logs is:

Error when getting community status : Cannot connect to host octobot.cloud:443 ssl:True [SSLCertVerificationError: (1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1007)')] (error: ClientConnectorCertificateError)

Im am using the current latest version of Fedora (41 I believe). I did a quick try in my Win11 dual boot and get no issues, i just wanted to rule out any blocking issues with my ISP etc.

as far as I can tell I have all the correct python ssl libs etc installed.

Thanks for your time Guillaume

[Johnny-Nova]

I have the same message in the log as @Piggzy76 when I try to connect to 'Community'. Browser showing "Error: '>' not supported between instances of 'NoneType' and 'NoneType' (TypeError)."
Running OB 2.0.7 on Darwin:24.2.0:x86_64 with binary [Python 3.10.15].

--- Log ---
2025-01-24 22:58:47,966 ERROR CommunityAnalysis Cannot connect to host octobot.cloud:443 ssl:True [SSLCertVerificationError: (1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1007)')]
Traceback (most recent call last):
File "aiohttp/connector.py", line 1080, in _wrap_create_connection
File "asyncio/base_events.py", line 1103, in create_connection
File "asyncio/base_events.py", line 1133, in _create_connection_transport
File "asyncio/sslproto.py", line 534, in data_received
File "asyncio/sslproto.py", line 188, in feed_ssldata
File "ssl.py", line 975, in do_handshake
ssl.SSLCertVerificationError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1007)

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
File "octobot/community/community_analysis.py", line 45, in get_stats
File "aiohttp/client.py", line 1353, in aenter
File "aiohttp/client.py", line 657, in _request
File "aiohttp/connector.py", line 564, in connect
File "aiohttp/connector.py", line 975, in _create_connection
File "aiohttp/connector.py", line 1350, in _create_direct_connection
File "aiohttp/connector.py", line 1319, in _create_direct_connection
File "aiohttp/connector.py", line 1082, in _wrap_create_connection
aiohttp.client_exceptions.ClientConnectorCertificateError: Cannot connect to host octobot.cloud:443 ssl:True [SSLCertVerificationError: (1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1007)')]
2025-01-24 22:58:47,971 ERROR CommunityAnalysis Error when getting community status : Cannot connect to host octobot.cloud:443 ssl:True [SSLCertVerificationError: (1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1007)')] (error: ClientConnectorCertificateError)
2025-01-24 22:58:48,240 ERROR tentacles.Services.Interfaces.web_interface.web Exception on /community [GET]
Traceback (most recent call last):
File "flask/app.py", line 1473, in wsgi_app
File "flask/app.py", line 882, in full_dispatch_request
File "flask/app.py", line 880, in full_dispatch_request
File "flask/app.py", line 865, in dispatch_request
File "/Users/hans-joerg/OctoBot/tentacles/Services/Interfaces/web_interface/login/web_login_manager.py", line 98, in decorated_view
return _login_required_func(func, *args, **kwargs)
File "flask_login/utils.py", line 290, in decorated_view
File "/Users/hans-joerg/OctoBot/tentacles/Services/Interfaces/web_interface/login/web_login_manager.py", line 91, in _login_required_func
return func(*args, **kwargs)
File "/Users/hans-joerg/OctoBot/tentacles/Services/Interfaces/web_interface/controllers/community.py", line 41, in community
return flask.render_template(
File "flask/templating.py", line 150, in render_template
File "flask/templating.py", line 131, in _render
File "jinja2/environment.py", line 1304, in render
File "jinja2/environment.py", line 939, in handle_exception
File "/Users/hans-joerg/OctoBot/tentacles/Services/Interfaces/web_interface/templates/community.html", line 8, in top-level template code
{% import 'macros/flash_messages.html' as m_flash_messages %}
File "/Users/hans-joerg/OctoBot/tentacles/Services/Interfaces/web_interface/templates/layout.html", line 252, in top-level template code
{% block body %}{% endblock %}
File "/Users/hans-joerg/OctoBot/tentacles/Services/Interfaces/web_interface/templates/community.html", line 19, in block 'body'
{{ cloud_strategies_display.cloud_strategies(strategies, OCTOBOT_COMMUNITY_URL, OCTOBOT_COMMUNITY_LANDING_URL, LOCALE, OCTOBOT_EXTENSION_PACKAGE_1_NAME, has_open_source_package) }}
File "jinja2/runtime.py", line 782, in _invoke
File "/Users/hans-joerg/OctoBot/tentacles/Services/Interfaces/web_interface/templates/components/community/cloud_strategies.html", line 49, in template
{{ m_cloud_strategies_selector.cloud_strategies_selector(strategies, LOCALE, "") }}
File "jinja2/runtime.py", line 782, in _invoke
File "/Users/hans-joerg/OctoBot/tentacles/Services/Interfaces/web_interface/templates/components/community/cloud_strategies_selector.html", line 34, in template

File "octobot/community/models/strategy_data.py", line 80, in get_max_value
File "octobot/community/models/strategy_data.py", line 74, in _get_max
TypeError: '>' not supported between instances of 'NoneType' and 'NoneType'
2025-01-24 22:58:48,241 ERROR WebInterfaceErrorHandler '>' not supported between instances of 'NoneType' and 'NoneType'
Traceback (most recent call last):
File "flask/app.py", line 1473, in wsgi_app
File "flask/app.py", line 882, in full_dispatch_request
File "flask/app.py", line 880, in full_dispatch_request
File "flask/app.py", line 865, in dispatch_request
File "/Users/hans-joerg/OctoBot/tentacles/Services/Interfaces/web_interface/login/web_login_manager.py", line 98, in decorated_view
return _login_required_func(func, *args, **kwargs)
File "flask_login/utils.py", line 290, in decorated_view
File "/Users/hans-joerg/OctoBot/tentacles/Services/Interfaces/web_interface/login/web_login_manager.py", line 91, in _login_required_func
return func(*args, **kwargs)
File "/Users/hans-joerg/OctoBot/tentacles/Services/Interfaces/web_interface/controllers/community.py", line 41, in community
return flask.render_template(
File "flask/templating.py", line 150, in render_template
File "flask/templating.py", line 131, in _render
File "jinja2/environment.py", line 1304, in render
File "jinja2/environment.py", line 939, in handle_exception
File "/Users/hans-joerg/OctoBot/tentacles/Services/Interfaces/web_interface/templates/community.html", line 8, in top-level template code
{% import 'macros/flash_messages.html' as m_flash_messages %}
File "/Users/hans-joerg/OctoBot/tentacles/Services/Interfaces/web_interface/templates/layout.html", line 252, in top-level template code
{% block body %}{% endblock %}
File "/Users/hans-joerg/OctoBot/tentacles/Services/Interfaces/web_interface/templates/community.html", line 19, in block 'body'
{{ cloud_strategies_display.cloud_strategies(strategies, OCTOBOT_COMMUNITY_URL, OCTOBOT_COMMUNITY_LANDING_URL, LOCALE, OCTOBOT_EXTENSION_PACKAGE_1_NAME, has_open_source_package) }}
File "jinja2/runtime.py", line 782, in _invoke
File "/Users/hans-joerg/OctoBot/tentacles/Services/Interfaces/web_interface/templates/components/community/cloud_strategies.html", line 49, in template
{{ m_cloud_strategies_selector.cloud_strategies_selector(strategies, LOCALE, "") }}
File "jinja2/runtime.py", line 782, in _invoke
File "/Users/hans-joerg/OctoBot/tentacles/Services/Interfaces/web_interface/templates/components/community/cloud_strategies_selector.html", line 34, in template

File "octobot/community/models/strategy_data.py", line 80, in get_max_value
File "octobot/community/models/strategy_data.py", line 74, in _get_max
TypeError: '>' not supported between instances of 'NoneType' and 'NoneType'
2025-01-24 22:58:48,242 ERROR WebInterfaceErrorHandler Error when displaying page: '>' not supported between instances of 'NoneType' and 'NoneType' (error: TypeError)

[Herklos]

Hello @Johnny-Nova,

Thanks for reporting, can you please try this fix?
https://stackoverflow.com/questions/63534262/how-to-fix-following-ansible-galaxy-ssl-error

cd /Applications/Python\ 3.10/
./Install\ Certificates.command

And then try to restart OctoBot.

[Johnny-Nova]

Hi @Herklos
Thanks for your support. I did it again, but the result is the same. Immediately as I go to the Community-Login I got the error in the log:

Error when getting community status : Cannot connect to host octobot.cloud:443 ssl:True [SSLCertVerificationError: (1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1007)')] (error: ClientConnectorCertificateError)

--
hans-joerg@Hans-Jorgs-MacBook-Pro Python 3.13 % ./Install\ Certificates.command
-- pip install --upgrade certifi
Requirement already satisfied: certifi in /Library/Frameworks/Python.framework/Versions/3.13/lib/python3.13/site-packages (2024.12.14)
-- removing any existing file or link
-- creating symlink to certifi certificate bundle
-- setting permissions
-- update complete
hans-joerg@Hans-Jorgs-MacBook-Pro Python 3.13 % pwd
/Applications/Python 3.13

hans-joerg@Hans-Jorgs-MacBook-Pro Python 3.13 % cd
hans-joerg@Hans-Jorgs-MacBook-Pro ~ % cd OctoBot
hans-joerg@Hans-Jorgs-MacBook-Pro OctoBot % ./OctoBot_macos_x64 &
[1] 2737
hans-joerg@Hans-Jorgs-MacBook-Pro OctoBot % 2025-01-25 10:53:50,060 INFO OctoBot Launcher Version : 2.0.7
...
2025-01-25 10:54:36,090 ERROR CommunityAnalysis Cannot connect to host octobot.cloud:443 ssl:True [SSLCertVerificationError: (1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1007)')]
Traceback (most recent call last):
File "aiohttp/connector.py", line 1080, in _wrap_create_connection
File "asyncio/base_events.py", line 1103, in create_connection
File "asyncio/base_events.py", line 1133, in _create_connection_transport
File "asyncio/sslproto.py", line 534, in data_received
File "asyncio/sslproto.py", line 188, in feed_ssldata
File "ssl.py", line 975, in do_handshake
ssl.SSLCertVerificationError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1007)

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
File "octobot/community/community_analysis.py", line 45, in get_stats
File "aiohttp/client.py", line 1353, in aenter
File "aiohttp/client.py", line 657, in _request
File "aiohttp/connector.py", line 564, in connect
File "aiohttp/connector.py", line 975, in _create_connection
File "aiohttp/connector.py", line 1350, in _create_direct_connection
File "aiohttp/connector.py", line 1319, in _create_direct_connection
File "aiohttp/connector.py", line 1082, in _wrap_create_connection
aiohttp.client_exceptions.ClientConnectorCertificateError: Cannot connect to host octobot.cloud:443 ssl:True [SSLCertVerificationError: (1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1007)')]
2025-01-25 10:54:36,095 ERROR CommunityAnalysis Error when getting community status : Cannot connect to host octobot.cloud:443 ssl:True [SSLCertVerificationError: (1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1007)')] (error: ClientConnectorCertificateError)