Typebot integration sends lid and not jid

[Ben-Avrahami]

Welcome!

• Yes, I have searched for similar issues on GitHub and found none.

What did you do?

When a user sends a message from a Linked Device (Web/Desktop), the remoteJid variable passed to Typebot contains the @lid identifier (e.g., 123456@lid) instead of the standard phone number JID (@s.whatsapp.net).

Since the Typebot integration currently hardcodes the prefilledVariables (as seen in the Documentation), it does not pass the senderPn or remoteJidAlt.

those are the values that the documentation is stating that are being sent to typebot from Evolution-api

const prefilledVariables = {
remoteJid: "JID of the contact",
pushName: "Contact's name",
instanceName: "Name of the instance",
serverUrl: "API server URL",
apiKey: "Evolution API key",
ownerJid: "JID of the number connected to the instance"
};

Impact: This renders the native integration unusable for any workflow that requires the user's actual phone number (e.g., looking up a customer in a CRM, sending data to n8n/Webhooks, or authenticating users). There is currently no way to retrieve the actual phone number inside Typebot when the incoming message is from an @lid source.

What did you expect?

Please add senderPn (or remoteJidAlt) to the prefilledVariables object sent to Typebot. This would allow us to access the actual phone number regardless of whether the user is on a phone or a linked device.

What did you observe instead of what you expected?

I observed that when a message when the remoteJid variable passed to Typebot contains the internal @lid identifier (e.g., user_id@lid) instead of the standard phone number JID (number@s.whatsapp.net).

Because the native integration does not pass the senderPn variable (or remoteJidAlt), I am left with no way to retrieve the user's actual phone number inside the Typebot flow.

I expected the integration to either:

Normalize the remoteJid to the standard phone number format, OR

Pass the senderPn variable to Typebot so we can manually retrieve the correct number from Typebot.

Screenshots/Videos

No response

Which version of the API are you using?

Environment:

Version: 2.3.6

Integration: Typebot (Native)

What is your environment?

Linux

Other environment specifications

No response

If applicable, paste the log output

No response

Additional Notes

No response

[Bonilhajvv]

I'm having this problem too

[maestropsi]

Mesmo problema aqui

[gustauobr]

Mesma coisa aqui!

[FernandoBolzan]

PT: Eu resolvi com uma expressão no N8N, nela identifico se o remoteJid vem com @lid, se vier, utiliza o campo remoteJidAlt, se não vier e for @whatsapp.net ele passa o nó pra frente.

EN: I solve this using an expression in N8N. In it, I identify if the remoteJid comes with @lid. If it does, I use the remoteJidAlt field; if it doesn't and is @whatsapp.net, I pass the node to the next page.

code:

{{ ( $('Webhook EVO').item.json.body.data.key.remoteJid.endsWith('@lid') ? $('Webhook EVO').item.json.body.data.key.remoteJidAlt : $('Webhook EVO').item.json.body.data.key.remoteJid ) .toString() .replace(/[\n\r\t ]+/g, '') }}

[Ben-Avrahami]

Eu resolvi com uma expressão, nela identifico se o remoteJid vem com @lid, se vier, utiliza o campo remoteJidAlt, se não vier e for @whatsapp.net ele passa o nó pra frente.

Segue ccódigo: {{ ( $('Webhook EVO').item.json.body.data.key.remoteJid.endsWith('@lid') ? $('Webhook EVO').item.json.body.data.key.remoteJidAlt : $('Webhook EVO').item.json.body.data.key.remoteJid ) .toString() .replace(/[\n\r\t ]+/g, '') }}

this is possible with n8n, but here the problem is with typebot, it is not possible to do it since typebot only receives this data currently
const prefilledVariables = {
remoteJid: "JID of the contact",
pushName: "Contact's name",
instanceName: "Name of the instance",
serverUrl: "API server URL",
apiKey: "Evolution API key",
ownerJid: "JID of the number connected to the instance"
};

[raphael0627f]

Estou com o mesmo problema

[marlonvinicius]

mesmo problema aqui

[lucascampuus]

mesmo problema aqui

[kasambr]

Mesmo problema aqui

[DanielBelorini]

Também… mesmo problema aqui!

[cristiandigisat-hub]

Mesmo problema.

[GustavoCPrado]

Estou com o mesmo problema, inicialmente utilizando o o typebot as mensagens do robô não iam por conta do @lid consegui corrigir isso porém com o "Stop bot from me" marcado, quando interajo com o cliente a sessão não muda para pausada, fica aberta e o robô continua atuando, alguém passou por isso e conseguiu resolver?

I'm having the same problem. Initially, using TypeBot, the bot's messages weren't going through because of the @lid attribute. I managed to fix that, but with "Stop bot from me" checked, when I interact with the client, the session doesn't change to paused; it stays open and the bot continues to act. Has anyone else experienced this and managed to solve it?

[cristiandigisat-hub]

Estou com o mesmo problema, inicialmente utilizando o o typebot as mensagens do robô não iam por conta do @lid consegui corrigir isso porém com o "Stop bot from me" marcado, quando interajo com o cliente a sessão não muda para pausada, fica aberta e o robô continua atuando, alguém passou por isso e conseguiu resolver?

I'm having the same problem. Initially, using TypeBot, the bot's messages weren't going through because of the @lid attribute. I managed to fix that, but with "Stop bot from me" checked, when I interact with the client, the session doesn't change to paused; it stays open and the bot continues to act. Has anyone else experienced this and managed to solve it?

Como você fez para resolver?

[GustavoCPrado]

Estou com o mesmo problema, inicialmente utilizando o o typebot as mensagens do robô não iam por conta do @lid consegui corrigir isso porém com o "Stop bot from me" marcado, quando interajo com o cliente a sessão não muda para pausada, fica aberta e o robô continua atuando, alguém passou por isso e conseguiu resolver?
I'm having the same problem. Initially, using TypeBot, the bot's messages weren't going through because of the @lid attribute. I managed to fix that, but with "Stop bot from me" checked, when I interact with the client, the session doesn't change to paused; it stays open and the bot continues to act. Has anyone else experienced this and managed to solve it?

Como você fez para resolver?

Fiz alteração no arquivo:
src/api/integrations/chatbot/base-chatbot.service.ts

ANTES:
number: remoteJid.split('@')[0]

DEPOIS:
number: remoteJid.includes('@lid') ? remoteJid : remoteJid.split('@')[0]

Com isso o typebot passou a responder normalmente.

Lembra de rebuildar e reiniciar o EvolutionAPI depois.