[CRITICAL] Unable to transfer money from wallet to bank account

[m-natarajan]

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Version Number: 1.4.71-3
Reproducible in staging?: Needs reproduction ( Wallet with balance for transfer not available)
Reproducible in production?: Needs reproduction
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @saracouto
Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1715179157364049

Action Performed:

1. Open app
2. Click Account settings and select Wallet
3. Click Transfer balance
4. Select Bank account option and choose a bank
5. Click Transfer balance

Expected Result:

Should be able to transfer the available money to the bank account since my wallet is active

Actual Result:

"Auth TransferWalletBalance returned an error" message displayed and unable to transfer from wallet
Note: RequestID: 880a13104dff6991-PHL

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~01dd82805e564a97bc
• Upwork Job ID: 1788268231646629888
• Last Price Increase: 2024-05-08

[MelvinBot]

This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989

[melvin-bot]

Triggered auto assignment to @abekkala (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~01dd82805e564a97bc

[melvin-bot]

Triggered auto assignment to Contributor Plus for review of internal employee PR - @ishpaul777 (Internal)

[blimpich]

Logs

Exact error given in the backend was 402 Wallet is not open, cannot transfer funds. Strange...

[blimpich]

Same error when trying to pay a request: logs