[Due for payment 2025-03-31] MacOS app shows a blank white screen that can’t be interacted with.

[m-natarajan]

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Deliverable

The deliverable is to provide reliable reproduction steps for the bug. - Follow the Propose a solution for a job process to submit the steps for review”. Inc. preconditions and additional details if they’re helpful. (ie. require x beta to be enabled, must be on a Collect plan)

Version Number: 9.0.42-0
Reproducible in staging?: Needs reproduction
Reproducible in production?: Needs Reproduction
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @garrettmknight
Slack conversation: https://expensify.slack.com/archives/C05LX9D6E07/p1727792321283919

Action Performed:

1. Use the app as normal
2. Navigate elsewhere and do some other stuff….
3. Look at the app

Expected Result:

App loads and performs as normal

Actual Result:

App is blank and white

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

whiteout-logs-2024-10-01 12_54_57.569.txt

Screen.Recording.2024-10-01.at.3.13.43.PM.mov

second-whiteout-logs-2024-10-01 14_14_15.061.txt

onyx-state.txt

Add any screenshot/video evidence

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Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021848775677653540903
• Upwork Job ID: 1848775677653540903
• Last Price Increase: 2024-10-22

Issue Owner

Current Issue Owner: @garrettmknight / @mallenexpensify

[melvin-bot]

Triggered auto assignment to @abekkala (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

Triggered auto assignment to @yuwenmemon (AutoAssignerNewDotQuality)

[MelvinBot]

This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989

[kubabutkiewicz]

Hi, I am Jakub from Callstack - expert contributor group. I’d like to work on this job