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Description
HOLDING ON:
Problem:
We have a basic version of New Expensify Supportal for viewing user accounts, we need to add new features and improve reliability so that it can be used to support customers and provide demos to prospective new ones.
At the moment, if someone tries to access information in Supportal that has been redacted, all they see is ongoing spinners. This is the same thing we see when there is a bug or issue that is preventing us from viewing information. This is making it very difficult to determine what is working as expected in Supportal, and what is a bug.
Example:
This is a DM and should be redacted (which it is):

This is an expense that I should be able to view, so it appears to be a bug:

Solution:
When Supportalled into a customers account, if we try to view information that is purposely redacted, an error should load stating that this information is not available when support logged in. This was discussed here - https://expensify.slack.com/archives/C07NZ8B1VTQ/p1728500635598069
What is redacted?
- Certain chat_types are currently redacted, the PR that removes these chats is here
- The redacted chat logic will be updated soon with this issue
- We also redact virtual card details from the supportal view