Skip to content

[HOLD #51221] Update New Supportal to differentiate between information that has been intentionally redacted from view and buggy behaviour #51449

@VictoriaExpensify

Description

@VictoriaExpensify

HOLDING ON:

Problem:
We have a basic version of New Expensify Supportal for viewing user accounts, we need to add new features and improve reliability so that it can be used to support customers and provide demos to prospective new ones.

At the moment, if someone tries to access information in Supportal that has been redacted, all they see is ongoing spinners. This is the same thing we see when there is a bug or issue that is preventing us from viewing information. This is making it very difficult to determine what is working as expected in Supportal, and what is a bug.

Example:
This is a DM and should be redacted (which it is):
image

This is an expense that I should be able to view, so it appears to be a bug:
image

Solution:
When Supportalled into a customers account, if we try to view information that is purposely redacted, an error should load stating that this information is not available when support logged in. This was discussed here - https://expensify.slack.com/archives/C07NZ8B1VTQ/p1728500635598069

What is redacted?

  • Certain chat_types are currently redacted, the PR that removes these chats is here
  • The redacted chat logic will be updated soon with this issue
  • We also redact virtual card details from the supportal view

Metadata

Metadata

Labels

High PriorityInternalRequires API changes or must be handled by Expensify staffNewFeatureSomething to build that is a new item.WeeklyKSv2

Type

No type

Projects

Milestone

No milestone

Relationships

None yet

Development

No branches or pull requests

Issue actions