[Due for payment 2025-09-17] Bank account - Redirected to Personal info step after back to online

[lanitochka17]

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Version Number: 9.1.99-0
Reproducible in staging?: Y
Reproducible in production?: No
If this was caught during regression testing, add the test name, ID and link from TestRail: #68248
Email or phone of affected tester (no customers): ndk.2303+new139@gmail.com
Issue reported by: Applause - Internal Team

Action Performed:

1. Open https://staging.new.expensify.com/
2. Start the USD bank account flow for a workspace
3. Reach 'Business owner' step
4. Go offline
5. Back to online

Expected Result:

When user goes offline and back to online, he should stay in the same step and can continue the add bank account flow

Actual Result:

When user goes offline and back to online at 'Company info' or 'Business owner' steps, he will be redirected back to 'Personal info' step

Workaround:

Unknown

Platforms:

Select the officially supported platforms where the issue was reproduced:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Platforms Tested:

On which of our officially supported platforms was this issue tested:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Bug6927322_1756220370623.back_to_online_redirected_to_personal_info_step.mp4

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Issue Owner

Current Issue Owner: @

Issue Owner

Current Issue Owner: @greg-schroeder

[melvin-bot]

Triggered auto assignment to @greg-schroeder (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

Triggered auto assignment to @robertjchen (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[melvin-bot]

💬 A slack conversation has been started in #expensify-open-source