[$250] Taxes - “Hmm it’s not here” page shown in tax detail RHN after changing tax code in OD

[jponikarchuk]

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Version Number: 9.2.57-0-staging
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from BrowserStack: https://test-management.browserstack.com/projects/2219752/folder/13176928/test-cases/41237644
Email or phone of affected tester (no customers): N/A
Issue reported by: Applause Internal Team
Device used: Windows 11, Chrome | iPhone SE 3rd generation, Tahoe 26.0.1, Chrome
App Component: Workspace Settings

Action Performed:

Preconditions:

• The user has a workspace with taxes enabled.
• At least one tag is already configured.

1. Go to https://staging.new.expensify.com/ or open the app.
2. Sign in using a Gmail account.
3. Navigate to taxes
4. Click on any existing tax to open its details (keep RHN panel open).
5. In a second tab, navigate to Taxes in OD.
6. Change tax code in OD.
7. Return to ND tab.

Expected Result:

After changing the tax code in OD, the tax detail RHN panel should update and display the correct tax information.

Actual Result:

After changing the tax code in OD, the tax detail RHN shows a “Hmm it’s not here” page.

Workaround:

Unknown

Platforms:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

1.mp4

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Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021990461820898965475
• Upwork Job ID: 1990461820898965475
• Last Price Increase: 2025-11-17

Issue Owner

Current Issue Owner: @stitesExpensify

[melvin-bot]

Triggered auto assignment to @zanyrenney (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[zanyrenney]

Backward compatibility issues with OD and Hmm not there. Adding external.

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~021990461820898965475