[HOLD - #75101] [$250] Self DM chat disappears when open

[nlemma]

If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!

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Version Number: v9.2.60-0
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from BrowserStack: n/a
Email or phone of affected tester (no customers): gocemate+b2155521@gmail.com
Issue reported by: Applause Internal Team
Device used: Lenovo 80ES / Windows 10 Pro
App Component: Left Hand Navigation (LHN)

Action Performed:

Precondition: User is gmail account and have self dm chat

1. Create a new account linked to Gmail at staging.new.expensify.com
2. Click Join
3. Skip "What’s your work email?"
4. Choose "Track and budget expenses"
5. Enter a name
6. Skip "Stay organized with a workspace"
7. Skip "Take us for a test drive"
8. Go to Search
9. Select Self DM (you) chat

Expected Result:

Self DM chat should not disappear

Actual Result:

Self DM chat disappear when open

Workaround:

unknown

Platforms:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug7007474_1763479278596.Recording__6864.mp4

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021990871590546954009
• Upwork Job ID: 1990871590546954009
• Last Price Increase: 2025-12-09

[melvin-bot]

Triggered auto assignment to @Christinadobrzyn (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[Christinadobrzyn]

I can reproduce with the steps in the OP - adding external

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~021990871590546954009

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @Pujan92 (External)

[Uzaifm127]

After getting onboarded with a new gmail account, I can't see the option to self DM in recent chats.

Even I selected "Track and budget expense" in onboarding step.

[Christinadobrzyn]

I updated the steps in the OP a bit, but I assume that's part of the issue, that the email disappears?

[Uzaifm127]

@Christinadobrzyn Email was disappearing when we click on that, not at the moment when we onboarded.

Screenrecording_20251121_223536.1.1.mp4