[$250] QBO - QBO disconnects after downgrading the Workspace to Collect

[mitarachim]

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Version Number: v9.3.5-0
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from BrowserStack: https://test-management.browserstack.com/projects/2219752/test-runs/TR-3121/folder/13176908/41237430/1138022667
Email or phone of affected tester (no customers): N/A
Issue reported by: Applause Internal Team
Bug source: Exploratory - Significant User Experience Deterioration
Device used: Pixel 7 Pro /Android 16
App Component: Workspace Settings

Action Performed:

Precondition: User has a Control Workspace and is connected with the QBO in Accounting

1. Open the NewDot app
2. Navigate to the Workspace settings
3. Click on the Overview
4. Click on the Plan Type
5. Select Collect -> Downgrade Workspace
6. Navigate to the Workspace settings -> Accounting

Expected Result:

QBO remains connected to the Workspace

Actual Result:

QBO disconnects after downgrade

Workaround:

Unknown

Platforms:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari

Screenshots/Videos

Bug7054454_1768967982544.QBO.mp4

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Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~022015797802341229576
• Upwork Job ID: 2015797802341229576
• Last Price Increase: 2026-03-25

Issue Owner

Current Issue Owner: @QichenZhu

[melvin-bot]

Triggered auto assignment to @greg-schroeder (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~022015797802341229576

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @jjcoffee (External)