Expense-Receipt thumbnail disappears from report preview after scan is finished

[mitarachim]

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Version Number: 9.3.6-0
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from BrowserStack: https://test-management.browserstack.com/projects/2219752/folder/13176933/test-cases/41237703
Email or phone of affected tester (no customers): N/A
Issue reported by: Applause Internal Team
Bug source: Exploratory - Significant User Experience Deterioration
Device used: MacBook Air 15.7.3 Chrome, iPhone 15 iOS 26.1
App Component: Money Requests

Action Performed:

1. As a member of the collect workspace, navigate to the workspace chat
2. Create a report and add a scan expense, uploading a valid receipt
3. When the scan is completed, observe the report preview - receipt thumbnail is missing
4. In the workspace chat click "+" button - Create expense - Scan - upload another valid receipt
5. Wait in the workspace chat until scan is completed, observe the report preview

Expected Result:

Report preview contains thumbnails of the receipts

Actual Result:

After the receipt was successfully scanned, the receipt thumbnail disappears from the report preview. Sometimes reproduces only after adding second scan expense to the report

Workaround:

Unknown

Platforms:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari

Screenshots/Videos

Bug7055139_1769041838103.No_receipts.mp4

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[melvin-bot]

Triggered auto assignment to @laurenreidexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[annaweber830]

Hi I am not able to reproduce this issue.