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Version Number: 9.3.38-1 Reproducible in staging?: Yes Reproducible in production?: Yes If this was caught during regression testing, add the test name, ID and link from BrowserStack:https://test-management.browserstack.com/projects/2219752/folder/13176725/test-cases/41237073 Email or phone of affected tester (no customers): N/A Issue reported by: Applause Internal Team Bug source: Exploratory - Significant User Experience Deterioration Device used: MacBook Air 15.7.4 Chrome, iPhone 15 iOS 26.3.1 App Component: Money Requests
Action Performed:
Preconditions:
User A validated the account, created a workspace. User A's email is accessible.
Perform User B's steps on secondary device or incognito mode
Open Inbox tab, click the "+" button at the bottom left corner of the page. start a chat with User A
3.When in the chat, click "+" button near the composer in the chat and create an expense
User A's steps:
4. Navigate to your email Inbox, locate the email "Please, pay expense" from User B
5. Right click on the expense preview, select "copy link address"
6. Open new window, paste the link, change it to staging, navigate to the link
7. Open expense details, click Pay green button, select "Pay via workspace" option
8. Click Back button on the Add bank account RHP, then browser back button
Expected Result:
Chat with User B is displayed
Actual Result:
"Not here" page is displayed, when user navigated to the expense from email, clicked Pay via workspace and navigated back
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Version Number: 9.3.38-1
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from BrowserStack: https://test-management.browserstack.com/projects/2219752/folder/13176725/test-cases/41237073
Email or phone of affected tester (no customers): N/A
Issue reported by: Applause Internal Team
Bug source: Exploratory - Significant User Experience Deterioration
Device used: MacBook Air 15.7.4 Chrome, iPhone 15 iOS 26.3.1
App Component: Money Requests
Action Performed:
Preconditions:
User A validated the account, created a workspace. User A's email is accessible.
Perform User B's steps on secondary device or incognito mode
User B's steps:
3.When in the chat, click "+" button near the composer in the chat and create an expense
User A's steps:
4. Navigate to your email Inbox, locate the email "Please, pay expense" from User B
5. Right click on the expense preview, select "copy link address"
6. Open new window, paste the link, change it to staging, navigate to the link
7. Open expense details, click Pay green button, select "Pay via workspace" option
8. Click Back button on the Add bank account RHP, then browser back button
Expected Result:
Chat with User B is displayed
Actual Result:
"Not here" page is displayed, when user navigated to the expense from email, clicked Pay via workspace and navigated back
Workaround:
Unknown
Platforms:
Screenshots/Videos
bug.mp4
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