Chat - The self chat background image is broken after reopening the account

[jponikarchuk]

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Version Number: v9.3.42-0
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from BrowserStack: https://test-management.browserstack.com/projects/2219752/test-runs/TR-12024/folder/13176687/41236673/1271694407?sort=%2Bidentifier
Email or phone of affected tester (no customers): n/a
Issue reported by: Applause Internal Team
Bug source: Exploratory - Significant User Experience Deterioration
Device used: Mac 15.4.1 Safari/Chrome, iPhone 13 iOS 26.3.1
App Component: Chat Report View

Action Performed:

1. Go to https://staging.new.expensify.com
2. Go to Security > Close account
3. Enter all required information in required fields
4. Click the Close Account button
5. Click the Yes, continue button
6. Once redirected to the Sign In page, reopne account
7. Open the Self chat

Expected Result:

The self chat background image should display correctly after reopening the account.

Actual Result:

Self chat background image is broken after reopening the account

Workaround:

Unknown

Platforms:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari

Screenshots/Videos

Video.mp4

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