[NO QA] Update HelpDot articles

docs/articles/expensify-classic/workspaces/Personal-and-Corporate-Karma.md → docs/articles/expensify-classic/expensify-billing/Personal-and-Corporate-Karma.md

@@ -1,52 +1,52 @@
 ---
 title: Personal and Corporate Karma
 description: Details about Personal and Corporate Karma
+keywords: [Expensify Classic, karma points, personal karma, corporate karma]
 ---
+<div id="expensify-classic" markdown="1">
 
-# Overview
+[Expensify.org](https://www.expensify.org/about) is built on creating a transparent and convenient way to create an emotional connection between donors, volunteers, and recipients. The funds for this organization come from Corporate Karma, Personal Karma, and monetary donations.
 
-Expensify.org empowers individuals and communities to eliminate injustice around the world by making giving and volunteering more convenient, meaningful, and collaborative.
+Expensify.org empowers individuals and communities to eliminate injustice around the world by making giving and volunteering more convenient, meaningful, and collaborative. 
 
-## What is the Expensify.org giving model
-
-[Expensify.org](https://www.expensify.org/about) is built on creating a transparent and convenient way to create an emotional connection between donors, volunteers, and recipients.
-
-## Where do Expensify.org funds come from?
-
-Corporate Karma, Personal Karma, and monetary donations.
+---
 
-## What is Personal Karma?
+# Personal Karma
 
-Personal Karma allows individual users to automatically donate a small percentage of their monthly added expenses to Expensify.org. 
+Personal Karma allows individual users to automatically donate a small percentage of their monthly added expenses to Expensify.org.
 
 For every $500 of expenses added, you’ll donate $1 to a related Expensify.org fund. All reported and unreported expenses, including invoice expenses, on the Expenses page are calculated to get the donation amount. Each month, Expensify will charge the billing card on file for the donation amount, and you’ll receive a donation receipt via email.
 
 The fund from your Personal Karma is determined by the expense's MCC (Merchant Category Code). Each MCC supports one of Expensify.org's funds: Climate Justice, Food Security, Housing Equity, Reentry Services, and Youth Advocacy.
 
-## How do I opt-in to Personal Karma donations?
+## Setting Up Personal Karma Donations
 
-You can enable Personal Karma donations from your personal workspace settings. 
+You can enable Personal Karma donations from your personal workspace settings.
 
-- Sign in to your account at www.expensify.com.
-- Go to **Settings** > **Workspaces** > click on your **Individual** workspace settings.
-- Click Opt-in to Karma donations. 
+1. [Sign in](www.expensify.com) to your web account.
+2. Go to **Settings > Workspace > Individual**.
+3. Under the **Subscription** section, enable Karma donations.
 
 ![Settings > Workspaces > Individual workspace > enable Personal Karma in settings](https://help.expensify.com/assets/images/ExpensifyHelp_OldDot_Karma_Individual.png){:width="100%"}
 
-##  What is Corporate Karma?
+---
+
+## Corporate Karma
 
-Corporate Karma is for companies that want to engage in social responsibility. Each month, the donation is calculated based on the total amount of all approved expense reports, including invoices, across all Workspace. 
+Corporate Karma is for companies that want to engage in social responsibility. Each month, the donation is calculated based on the total amount of all approved expense reports, including invoices, across all Workspace.
 
 For every $500 your team spends monthly, your company will donate $1 to a related Expensify.org fund. Expensify will charge the payment card on file for the donation amount each month, and you’ll receive a donation receipt via email.
 
 The fund to which your Corporate Karma goes is determined by the expense's MCC (Merchant Category Code). Each MCC supports one of Expensify.org's funds: Climate Justice, Food Security, Housing Equity, Reentry Services, and Youth Advocacy.
 
-## How do I opt-in to Corporate Karma donations?
+## Setting Up Corporate Karma Donations
 
-As a [workspace billing owner](https://help.expensify.com/articles/expensify-classic/workspaces/Assign-billing-owner-and-payment-account), you can enable Corporate Karma from the group workspace settings. 
+As a [workspace billing owner](https://help.expensify.com/articles/expensify-classic/workspaces/Assign-billing-owner-and-payment-account), you can enable Corporate Karma from the group workspace settings.
 
-- Sign in to your account at www.expensify.com.
-- Go to **Settings** > **Workspaces** > **Subscription**.
-- Toggle on Karma donations. 
+1. [Sign in](www.expensify.com) to your web account.
+2. Go to **Settings > Workspace > Group**.
+3. Under the **Subscription** section, enable Karma donations.
 
 ![Settings > Workspaces > Group > enable Corporate Karma in subscription settings](https://help.expensify.com/assets/images/ExpensifyHelp_OldDot_Karma_Group.png){:width="100%"}
+
+</div>

docs/articles/expensify-classic/reports/Create-a-report-approval-workflow.md

@@ -1,30 +1,33 @@
 ---
-title: Create a report approval workflow
-description: Set up an approval workflow automation for employee reports
+title: Create a Report Approval Workflow
+description: Automate expense report approvals by setting up a workflow in Expensify Classic.
+keywords: [Expensify Classic, approval workflow, report approvals]
 ---
 <div id="expensify-classic" markdown="1">
 
-Expensify allows Workspace Admins to create workflows and automations that determine how expense reports are approved for the workspace. You can choose from three different workflows that either:
+Expensify allows Workspace Admins to create workflows and automation that determine how expense reports are approved for the workspace. You can choose from three different workflows that either:
 - Allow all submitted expenses to be automatically approved (if they don’t have any violations).
 - Assign one approver for all reports under the workspace.
 - Set up multi-level approvals for more complex workflows. 
 
-# Set approval workflow
+---
+
+# Set Approval Workflow
 
-1. Hover over Settings, then click **Workspaces**.
-2. Click the desired workspace name. 
-3. Click the **Members** tab on the left. 
-4. Scroll down to the Approval Mode section. 
-5. Select an approval mode. 
+1. Head to **Settings > Workspace > [Workspace Name] > Members**
+2. Scroll down to the **Approval Mode** section. 
+3. Select an approval mode. 
    - **Submit and Close**: No approval is required. Once a report is submitted, it will be automatically approved and closed. This option may be useful if your expense approvals occur in another system or if the submitter and approver are the same person.
    - **Submit and Approve**: All reports go to one person that you assign as the approver. Once a report is submitted, it is sent to the approver. This is the default option. 
    - **Advanced Approval**: Allows for more complex workflows, like assigning different [approvers](https://help.expensify.com/articles/expensify-classic/reports/Assign-report-approvers-to-specific-employees) for different employees or requiring secondary approvals for expenses that exceed a [set limit](https://help.expensify.com/articles/expensify-classic/reports/Require-review-for-over-limit-expenses).
 
 To add to your approval workflow, you can also set up approval rules for specific categories and tags. 
 
-### Enforce workflow
-If you want to ensure your employees cannot override the workflow you set for them, enable workflow enforcement on your workspace’s Members tab. Admins will still be able to “take control” of reports and override the set workflow.
+---
+
+# Enforce Workflow
+If you want to ensure your employees cannot override the workflow you set for them, enable **Enforce Workflow** in the **Members** tab under **Approval Mode**. Admins will still be able to “take control” of reports and override the set workflow.
 
-Visit our How Complex Approval Workflows Work guide for more details.
+Check out [this guide](https://help.expensify.com/articles/expensify-classic/reports/How-Complex-Approval-Workflows-Work) for more details on how **Complex Approval Workflows** work.
 
 </div>

docs/articles/expensify-classic/reports/How-Complex-Approval-Workflows-Work.md

@@ -1,64 +1,79 @@
 ---
 title: How Complex Approval Workflows Work
-description: Examples of how Advanced Approval Workflows apply in real life
+description: Examples of how Advanced Approval Workflows apply in real life.
+keywords: [Expensify Classic, Advanced Approval Workflow, multiple approvers]
 ---
-Approval workflows can get complex. Let’s look at the lifecycle of an expense report from submission to final approval.
+<div id="expensify-classic" markdown="1">
 
-## 1. Submission
-The approval workflow for all reports starts as soon as the report is submitted. Reports can be submitted manually or set to [submit automatically](https://help.expensify.com/articles/expensify-classic/reports/Automatically-submit-employee-reports) by Concierge. 
+Approval workflows can become complex. Let's examine the lifecycle of an expense report from submission to final approval.
 
-If you change part of your workflow after a report has been submitted, the workflow for that report will not change unless it is retracted and resubmitted. 
+---
+
+# Submission
+The approval workflow begins when a report is submitted. Reports can be submitted manually or set to [submit automatically](https://help.expensify.com/articles/expensify-classic/reports/Automatically-submit-employee-reports) by Concierge.
 
-## 2. Category & tag approvers
-If you have [special approvers for categories or tags](https://help.expensify.com/articles/expensify-classic/reports/Assign-tag-and-category-approvers) that are added to a report, the report will go to these people for approval first. They will be notified about the report via email or an in-app notification.
+⚠️ **Important:** If you change part of your workflow after a report has been submitted, the workflow for that report will not update unless it is retracted and resubmitted.
+
+---
 
-## 3. Approval mode
-The report will now travel through the approval workflow for the workspace:
-- Submit & Close: If you use a [Submit & Close](https://help.expensify.com/articles/expensify-classic/reports/Create-a-report-approval-workflow) workflow, the report will now close and notify the set person. 
-- Submit & Approve: If you use a [Submit & Approve](https://help.expensify.com/articles/expensify-classic/reports/Create-a-report-approval-workflow) workflow, the report will now go to the set person for their approval. 
-- Advanced Approval: If you use an [Advanced Approval](https://help.expensify.com/articles/expensify-classic/reports/Create-a-report-approval-workflow) workflow, the report will now go to the person in the submitter’s “Submits to” column of the Workspace Members table. Once that person approves the report, 
-    - The report then goes to the person in the approver’s Approves To column.
-    - If the approver has an [approval value limit](https://help.expensify.com/articles/expensify-classic/reports/Require-review-for-over-limit-expenses) (i.e. they have approval restrictions based on the total amount of the report), the report will go to the set person.
-    - The report continues through the approval workflow until it reaches someone who does not have anyone in their Approves To column. This person is the final approver.
+# Category & Tag Approvers
+
+A report containing expenses with [category or tag-specific approvers](https://help.expensify.com/articles/expensify-classic/reports/Assign-tag-and-category-approvers) will first go to those approvers. These individuals will receive notifications via email or in-app alerts.
+
+---
 
-Once the report receives final approval, it may be exported to a [connected accounting software](https://help.expensify.com/expensify-classic/hubs/connections/) and/or reimbursed.
+# Approval Modes
+The report follows the approval workflow that's been configured on the workspace:
 
-## 4. Concierge approval 
-If you’ve chosen to [require manual approval for expenses that exceed a set limit](https://help.expensify.com/articles/expensify-classic/reports/Require-review-for-over-limit-expenses), any report that doesn’t contain a single expense over this amount will be approved by Concierge.
+- **Submit & Close:** Reports are submitted and immediately closed, notifying the designated recipient. [Learn more](https://help.expensify.com/articles/expensify-classic/reports/Create-a-report-approval-workflow).
+- **Submit & Approve:** Reports are submitted and require approval from the designated approver before final processing. [More details here](https://help.expensify.com/articles/expensify-classic/reports/Create-a-report-approval-workflow).
+- **Advanced Approval:** The report is sent to the approver listed in the submitter's "Submits to" column in the **Workspace Members table**. If applicable:
+    - The report moves up the approval chain based on the **Approves To** column.
+    - If an approver has an [approval limit](https://help.expensify.com/articles/expensify-classic/reports/Require-review-for-over-limit-expenses), the report escalates accordingly.
+    - The process continues until it reaches the final approver (the person with no one listed in their **Approves To** column).
+
+Once the report reaches **final approval**, it can be exported to a [connected accounting software](https://help.expensify.com/expensify-classic/hubs/connections/) or reimbursed.
+
+---
+
+# Concierge Approval
+If you require manual approval for expenses exceeding a set limit, Concierge will auto-approve any report below this threshold. Expenses exceeding the threshold will require manual review and will not be auto-approved by Concierge. 
+
+---
 
-## Workflow examples
-Here are some scenarios to demonstrate the different approval workflows.
+# Advanced Approval Workflow Examples
+Here are scenarios demonstrating different approval workflows.
 
-### Submit & Close
-Two business partners named Terry and Dana run a small business together. They don’t need approvals for their expenses, so they use the Submit & Close workflow and have Terry set as the person to submit to. Once submitted, their reports are closed.
+## Submit & Close
+Terry and Dana, business partners, don't need approval for their expenses. They set Terry as the recipient, and reports are automatically closed after submission.
 
-*Outcome: All submitted reports go to the main approver and are then closed automatically. No action is required for approval.*
+**Outcome:** Reports are submitted and closed with no approval required.
 
-### Submit & Approve with category approvers
-Pat does the accounting for a small engineering firm. Everyone submits their reports to Pat for approval. However, all plant and equipment purchases must be seen by Dale. They created a category called “3005 Plant and Equipment” and assigned Dale as the category approver. This way, when a report is coded with this category, it will go to Dale once it is submitted. Then Pat will receive the report for final approval, reimbursement, and to export it to their accounting software connection. 
+## Submit & Approve with Category Approvers
+Pat, an accountant, approves all reports. However, Dale must review equipment purchases. Dale is assigned a **"3005 Plant and Equipment"** category. When a report includes this category, it first goes to Dale before reaching Pat for final approval and export.
 
-*Outcome: All submitted reports go to the main approver unless they contain expenses coded with a category that requires review by another approver first.*
+**Outcome:** Reports follow category-based approvals before final processing.
 
-### Submit & Approve with Scheduled Submit and Concierge approval
-Sandra’s company has a manual approval threshold of $100 and has Scheduled Submit set to weekly. That means that as long as each expense is under $100, reports will be automatically submitted once a week. 
+## Submit & Approve with Scheduled Submit & Concierge Approval
+Sandra's company sets a manual approval threshold of $100 and enables weekly **Scheduled Submit**. David, a sales rep, accumulates small expenses (e.g., coffee, parking). Since no individual expense exceeds $100, his report is submitted automatically on Sunday and is instantly approved by Concierge.
 
-Her sales rep David regularly hosts client meetings, which results in a report filled with coffee, lunch, and parking expenses paid for on his company card. David has dutifully SmartScanned his receipts and coding them after each purchase. None of the individual expenses are over $100, so his report submits itself on Sunday evening. The report is instantly final approved within moments of submission, and the report history notes that Concierge both submitted and final approved the report.
+**Outcome:** Reports are automatically submitted and approved unless they contain large expenses.
 
-*Outcome: Report submission and approval are automated unless there are large expenses.*
+## Advanced Approval - Example 1
+Amal, a photojournalist, submits a report containing meals, accommodations, and camera equipment.
+1. **Tony** (category approver) reviews expenses coded under **"6050 Cameras and AV."**
+2. **Jamie** (Amal's manager, listed in "Submits to") approves and forwards.
+3. **Ali** (Jamie's manager, listed in "Approves To") approves and forwards.
+4. **The finance team**, the final approvers, review, approve, export, and reimburse Amal.
 
-### Advanced Approval - Example 1
-Amal is a photojournalist for a major magazine, and they have been traveling for a week. The last report they submitted contains meals, accommodations, and emergency camera equipment. 
-1. Their report first goes to Tony, head of photography, who is the category approver for the “6050 Cameras and AV” category that was added to Amal’s report.
-2. The report then goes to Jamie, who is Amal’s manager and “submits to.” 
-3. Jamie approves and forwards the report to her “approves to” person, which is her manager Ali. 
-4. Ali approves and forwards the report to his “approves to” person, which is the finance team. 
-5. The finance team is the final approver for the report. They check the coding, approve the report, export it to the accounting system, and reimburse Amal.
+**Outcome:** Reports flow through category-based and hierarchical approvals.
 
-*Outcome: Reports go through category-specific approvers first, then through the multiple levels of approval.*
+## Advanced Approval - Example 2
+Amal is on another trip and incurs a $1,200 flight and $950 in accommodations. Jamie, Amal's manager, has a rule: *If Report Total is Over $2,000, then Approves To: Lee.*
 
-### Advanced Approval - Example 2
-Amal had another travel week, but this time to Hong Kong. Their report total includes a $1,200 flight as well as $950 for accommodations and food. 
+- Jamie approves, but since the total exceeds $2,000, **Lee** must also approve.
+- After Lee's approval, the report goes to the **finance team** for final approval.
 
-The report goes to Jamie for approval, but Jamie has an “If Report Total is Over $2000 then Approves To” rule that requires large expenses to be approved by Lee. That means once Jamie approves the report, Lee must approve the expense next. Once Lee approves, the report goes to the finance team who completes the final approval. 
+**Outcome:** Large expenses escalate until the report reaches an approver with the required approval limit.
 
-*Outcome: Reports with multiple levels of approval go through each approver whose approval limit is not great enough until it reaches the approver with the required approval limit.*
+</div>