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fix: Infinite loading when delete message in reply#77845

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truph01 wants to merge 9 commits intoExpensify:mainfrom
truph01:fix/75904
Open

fix: Infinite loading when delete message in reply#77845
truph01 wants to merge 9 commits intoExpensify:mainfrom
truph01:fix/75904

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@truph01 truph01 commented Dec 17, 2025

Explanation of Change

  • In the report screen, we have logic to automatically navigate the user to another report when the current one is removed from Onyx storage. This can happen due to actions like leaving a room, being removed from a room, or deleting a thread parent message (as in the case of this bug).

  • However, when the report screen is opened in the RHP (via the search page), this auto-navigation logic is currently skipped.

  • This PR adds support for that case. When the report screen is opened in the RHP, it now navigates the user back to the previous screen if the current report is removed. This prevents users from getting stuck on a removed or inaccessible report.

Fixed Issues

$ #75904
PROPOSAL: #75904 (comment)

Tests

  1. Go to any 1:1 chat
  2. Send a message
  3. Reply to the message
  4. Go to Reports> Chat
  5. Click on reply message to open RHP
  6. Delete the message
  7. Delete the reply
  8. Verify: User is redirected previous screen
  • Verify that no errors appear in the JS console

Offline tests

QA Steps

  • Verify that no errors appear in the JS console

PR Author Checklist

  • I linked the correct issue in the ### Fixed Issues section above
  • I wrote clear testing steps that cover the changes made in this PR
    • I added steps for local testing in the Tests section
    • I added steps for the expected offline behavior in the Offline steps section
    • I added steps for Staging and/or Production testing in the QA steps section
    • I added steps to cover failure scenarios (i.e. verify an input displays the correct error message if the entered data is not correct)
    • I turned off my network connection and tested it while offline to ensure it matches the expected behavior (i.e. verify the default avatar icon is displayed if app is offline)
    • I tested this PR with a High Traffic account against the staging or production API to ensure there are no regressions (e.g. long loading states that impact usability).
  • I included screenshots or videos for tests on all platforms
  • I ran the tests on all platforms & verified they passed on:
    • Android: Native
    • Android: mWeb Chrome
    • iOS: Native
    • iOS: mWeb Safari
    • MacOS: Chrome / Safari
  • I verified there are no console errors (if there's a console error not related to the PR, report it or open an issue for it to be fixed)
  • I verified there are no new alerts related to the canBeMissing param for useOnyx
  • I followed proper code patterns (see Reviewing the code)
    • I verified that any callback methods that were added or modified are named for what the method does and never what callback they handle (i.e. toggleReport and not onIconClick)
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    • I verified that any new or modified comments were clear, correct English, and explained "why" the code was doing something instead of only explaining "what" the code was doing.
    • I verified any copy / text shown in the product is localized by adding it to src/languages/* files and using the translation method
      • If any non-english text was added/modified, I used JaimeGPT to get English > Spanish translation. I then posted it in #expensify-open-source and it was approved by an internal Expensify engineer. Link to Slack message:
    • I verified all numbers, amounts, dates and phone numbers shown in the product are using the localization methods
    • I verified any copy / text that was added to the app is grammatically correct in English. It adheres to proper capitalization guidelines (note: only the first word of header/labels should be capitalized), and is either coming verbatim from figma or has been approved by marketing (in order to get marketing approval, ask the Bug Zero team member to add the Waiting for copy label to the issue)
    • I verified proper file naming conventions were followed for any new files or renamed files. All non-platform specific files are named after what they export and are not named "index.js". All platform-specific files are named for the platform the code supports as outlined in the README.
    • I verified the JSDocs style guidelines (in STYLE.md) were followed
  • If a new code pattern is added I verified it was agreed to be used by multiple Expensify engineers
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  • If any new file was added I verified that:
    • The file has a description of what it does and/or why is needed at the top of the file if the code is not self explanatory
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    • A similar style doesn't already exist
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  • If new assets were added or existing ones were modified, I verified that:
    • The assets are optimized and compressed (for SVG files, run npm run compress-svg)
    • The assets load correctly across all supported platforms.
  • If the PR modifies code that runs when editing or sending messages, I tested and verified there is no unexpected behavior for all supported markdown - URLs, single line code, code blocks, quotes, headings, bold, strikethrough, and italic.
  • If the PR modifies a generic component, I tested and verified that those changes do not break usages of that component in the rest of the App (i.e. if a shared library or component like Avatar is modified, I verified that Avatar is working as expected in all cases)
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    • I verified that all the inputs inside a form are aligned with each other.
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  • If a new page is added, I verified it's using the ScrollView component to make it scrollable when more elements are added to the page.
  • I added unit tests for any new feature or bug fix in this PR to help automatically prevent regressions in this user flow.
  • If the main branch was merged into this PR after a review, I tested again and verified the outcome was still expected according to the Test steps.

Screenshots/Videos

Android: Native
Screen.Recording.2025-12-17.at.10.38.17.mov
Android: mWeb Chrome
Screen.Recording.2025-12-17.at.10.40.42.mov
iOS: Native
Screen.Recording.2025-12-17.at.10.36.11.mov
iOS: mWeb Safari
Screen.Recording.2025-12-17.at.10.39.58.mov
MacOS: Chrome / Safari
Screen.Recording.2025-12-17.at.09.58.43.mov

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codecov bot commented Dec 17, 2025

Codecov Report

❌ Looks like you've decreased code coverage for some files. Please write tests to increase, or at least maintain, the existing level of code coverage. See our documentation here for how to interpret this table.

Files with missing lines Coverage Δ
src/libs/actions/Report.ts 55.08% <75.00%> (+0.02%) ⬆️
src/pages/home/ReportScreen.tsx 67.96% <0.00%> (-0.50%) ⬇️
... and 10 files with indirect coverage changes

@truph01 truph01 marked this pull request as ready for review December 17, 2025 03:52
@truph01 truph01 requested review from a team as code owners December 17, 2025 03:52
@melvin-bot melvin-bot bot requested review from suneox and removed request for a team December 17, 2025 03:52
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melvin-bot bot commented Dec 17, 2025

@suneox Please copy/paste the Reviewer Checklist from here into a new comment on this PR and complete it. If you have the K2 extension, you can simply click: [this button]

@melvin-bot melvin-bot bot requested review from trjExpensify and removed request for a team December 17, 2025 03:52
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Code Review Summary

I've reviewed PR #77845 and have the following observations:

✅ Positive Aspects

  • The fix addresses the infinite loading issue when deleting messages in reply scenarios
  • The navigation logic correctly handles the narrow pane modal case
  • Test coverage is comprehensive across all platforms

🤔 Logic Concern

The code appears to have a redundant conditional check:

if ((\!isFocused && \!isReportDetailOpenInRHP) || isInNarrowPaneModal) {
    if (isInNarrowPaneModal) {  // ← This condition is already true from outer if
        Navigation.goBack(backTo as Route);
        return;
    }
    return;
}

Issue: When isInNarrowPaneModal is true, the inner condition will always be true. The nested check is redundant.

Potential improvement: Consider simplifying to:

if (isInNarrowPaneModal) {
    Navigation.goBack(backTo as Route);
    return;
}
if (\!isFocused && \!isReportDetailOpenInRHP) {
    return;
}

This separates the two distinct early-return conditions and makes the logic clearer.

⚠️ Safety Consideration

  • The backTo as Route type assertion should be safe, but ensure backTo is always defined when isInNarrowPaneModal is true to avoid navigation issues

Review performed by automated code-inline-reviewer

trjExpensify
trjExpensify previously approved these changes Dec 17, 2025
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Nobody likes an infinite skelly!

P.S Can you try to make your PR titles more reflective of what code changes the PR is making / fill out the explanation of changes section? Thanks!

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truph01 commented Dec 17, 2025

@trjExpensify I just filled out the Explanation of Changes section.

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Excellent! Can you please make a concert effort to do that going forward? Thanks!

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truph01 commented Dec 17, 2025

@trjExpensify

Excellent! Can you please make a concert effort to do that going forward? Thanks!

Sure, I noted. Thanks for your reminder.

Comment on lines 724 to 730
if ((!isFocused && !isReportDetailOpenInRHP) || isInNarrowPaneModal) {
if (isInNarrowPaneModal) {
Navigation.goBack(backTo as Route);
return;
}
return;
}
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The simplified logic from the bot review makes sense.

Suggested change
if ((!isFocused && !isReportDetailOpenInRHP) || isInNarrowPaneModal) {
if (isInNarrowPaneModal) {
Navigation.goBack(backTo as Route);
return;
}
return;
}
if (isInNarrowPaneModal) {
Navigation.goBack(backTo as Route);
return;
}
if (!isFocused && !isReportDetailOpenInRHP) {
return;
}

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I applied it.

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suneox commented Dec 18, 2025

Reviewer Checklist

  • I have verified the author checklist is complete (all boxes are checked off).
  • I verified the correct issue is linked in the ### Fixed Issues section above
  • I verified testing steps are clear and they cover the changes made in this PR
    • I verified the steps for local testing are in the Tests section
    • I verified the steps for Staging and/or Production testing are in the QA steps section
    • I verified the steps cover any possible failure scenarios (i.e. verify an input displays the correct error message if the entered data is not correct)
    • I turned off my network connection and tested it while offline to ensure it matches the expected behavior (i.e. verify the default avatar icon is displayed if app is offline)
  • I checked that screenshots or videos are included for tests on all platforms
  • I included screenshots or videos for tests on all platforms
  • I verified that the composer does not automatically focus or open the keyboard on mobile unless explicitly intended. This includes checking that returning the app from the background does not unexpectedly open the keyboard.
  • I verified tests pass on all platforms & I tested again on:
    • Android: HybridApp
    • Android: mWeb Chrome
    • iOS: HybridApp
    • iOS: mWeb Safari
    • MacOS: Chrome / Safari
  • If there are any errors in the console that are unrelated to this PR, I either fixed them (preferred) or linked to where I reported them in Slack
  • I verified there are no new alerts related to the canBeMissing param for useOnyx
  • I verified proper code patterns were followed (see Reviewing the code)
    • I verified that any callback methods that were added or modified are named for what the method does and never what callback they handle (i.e. toggleReport and not onIconClick).
    • I verified that comments were added to code that is not self explanatory
    • I verified that any new or modified comments were clear, correct English, and explained "why" the code was doing something instead of only explaining "what" the code was doing.
    • I verified any copy / text shown in the product is localized by adding it to src/languages/* files and using the translation method
    • I verified all numbers, amounts, dates and phone numbers shown in the product are using the localization methods
    • I verified any copy / text that was added to the app is grammatically correct in English. It adheres to proper capitalization guidelines (note: only the first word of header/labels should be capitalized), and is either coming verbatim from figma or has been approved by marketing (in order to get marketing approval, ask the Bug Zero team member to add the Waiting for copy label to the issue)
    • I verified proper file naming conventions were followed for any new files or renamed files. All non-platform specific files are named after what they export and are not named "index.js". All platform-specific files are named for the platform the code supports as outlined in the README.
    • I verified the JSDocs style guidelines (in STYLE.md) were followed
  • If a new code pattern is added I verified it was agreed to be used by multiple Expensify engineers
  • I verified that this PR follows the guidelines as stated in the Review Guidelines
  • I verified other components that can be impacted by these changes have been tested, and I retested again (i.e. if the PR modifies a shared library or component like Avatar, I verified the components using Avatar have been tested & I retested again)
  • I verified all code is DRY (the PR doesn't include any logic written more than once, with the exception of tests)
  • I verified any variables that can be defined as constants (ie. in CONST.ts or at the top of the file that uses the constant) are defined as such
  • If a new component is created I verified that:
    • A similar component doesn't exist in the codebase
    • All props are defined accurately and each prop has a /** comment above it */
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    • Any internal methods bound to this are necessary to be bound (i.e. avoid this.submit = this.submit.bind(this); if this.submit is never passed to a component event handler like onClick)
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  • If any new file was added I verified that:
    • The file has a description of what it does and/or why is needed at the top of the file if the code is not self explanatory
  • If a new CSS style is added I verified that:
    • A similar style doesn't already exist
    • The style can't be created with an existing StyleUtils function (i.e. StyleUtils.getBackgroundAndBorderStyle(theme.componentBG)
  • If the PR modifies code that runs when editing or sending messages, I tested and verified there is no unexpected behavior for all supported markdown - URLs, single line code, code blocks, quotes, headings, bold, strikethrough, and italic.
  • If the PR modifies a generic component, I tested and verified that those changes do not break usages of that component in the rest of the App (i.e. if a shared library or component like Avatar is modified, I verified that Avatar is working as expected in all cases)
  • If the PR modifies a component related to any of the existing Storybook stories, I tested and verified all stories for that component are still working as expected.
  • If the PR modifies a component or page that can be accessed by a direct deeplink, I verified that the code functions as expected when the deeplink is used - from a logged in and logged out account.
  • If the PR modifies the UI (e.g. new buttons, new UI components, changing the padding/spacing/sizing, moving components, etc) or modifies the form input styles:
    • I verified that all the inputs inside a form are aligned with each other.
    • I added Design label and/or tagged @Expensify/design so the design team can review the changes.
  • If a new page is added, I verified it's using the ScrollView component to make it scrollable when more elements are added to the page.
  • For any bug fix or new feature in this PR, I verified that sufficient unit tests are included to prevent regressions in this flow.
  • If the main branch was merged into this PR after a review, I tested again and verified the outcome was still expected according to the Test steps.
  • I have checked off every checkbox in the PR reviewer checklist, including those that don't apply to this PR.

Screenshots/Videos

Android: HybridApp
CleanShot.2025-12-18.at.11.22.19.mp4
Android: mWeb Chrome
CleanShot.2025-12-18.at.11.23.30.mp4
iOS: HybridApp
CleanShot.2025-12-18.at.11.20.46.mp4
iOS: mWeb Safari
CleanShot.2025-12-18.at.11.18.42.mp4
MacOS: Chrome / Safari
CleanShot.2025-12-18.at.10.58.07.mp4

@suneox
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suneox commented Dec 18, 2025

@truph01 According to the PR scope & title, infinite loading still shows on native device after deleting the reply message and then the main message.

CleanShot.2025-12-18.at.11.43.14.mp4

This is not an edge case as mentioned with existing message in deleted thread

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truph01 commented Dec 23, 2025

This is not an edge case as #75904 (comment) with existing message in deleted thread

@suneox Ah, your original message in the issue confused me a bit, and I misunderstood the nature of the bug.

Thanks for the video—that makes the issue much clearer. I'm working on a fix now.

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truph01 commented Dec 23, 2025

@suneox I just updated PR to address this bug, via commit.

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truph01 commented Dec 30, 2025

@suneox I just applied your suggestion #77845 (comment)

Please help review again. Thanks!

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suneox commented Dec 30, 2025

@garrettmknight I’d like to confirm whether we should extend the scope of this issue to also prevent infinite loading when navigating back to the inbox (instead of only dismissing the right panel as part of the expected behavior), or if this should be handled as a separate issue.

CleanShot.2025-12-30.at.00.21.00.mp4

cc: @MonilBhavsar @trjExpensify

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I feel it should be handled here as it sounds like same issue to me

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truph01 commented Jan 5, 2026

@MonilBhavsar

I feel it should be handled here as it sounds like same issue to me

The behavior is similar to the issue we’re fixing here (the infinite loading), but based on a deeper RCA, they are actually different problems.

From my side, I think we should create separate issue for it.

@suneox What do you think about my thought?

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suneox commented Jan 6, 2026

@truph01 I agree that it could be a separate issue from an RCA perspective, but I’m aligned with @MonilBhavsar that we should handle it in this issue since it’s the same context and user-facing problem (infinite loading). so I think we can extend the scope here, not only dismissing the RHP but also addressing the infinite loading when navigating back to the Inbox.

@truph01 could you help troubleshoot the additional root cause for this? Thanks!

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truph01 commented Jan 13, 2026

I have a solution ready, but I still need to test to ensure there are no regressions.

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truph01 commented Jan 13, 2026

Regarding the additional bug we're addressing in #77845 (comment), here are the general steps to reproduce it:

  1. Open any report.
  2. Send a message, such as "A".
  3. Create a thread from the message in step 2, then send a message in that thread, such as "B".
  4. Copy the link (URL) to the thread report.
  5. Delete message "A", then delete message "B".
  6. Try to access the saved report link from step 4, either by pasting it in the address bar or using a deeplink.
  7. Observe the behavior of the report.

Current behavior:

In step 7, the report still shows an infinite loading indicator in the header, like this:
Screenshot 2026-01-14 at 00 45 07

This happens because the backend continues to return data for this report, even though both the parent and the thread messages have been deleted.

My thoughts:
It seems like the backend should not return data for this report anymore, since both related messages have been removed.

What do you think, @suneox?

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suneox commented Jan 17, 2026

My thoughts:
It seems like the backend should not return data for this report anymore, since both related messages have been removed.

@truph01 Which expected backend behavior defines that it “should not return data for this report anymore”?

In the case where the thread is dismissed from the RHP, I think we should handle it the same way on the report page. After all messages are deleted, the app should navigate back to the parent report, and the deleted thread should no longer be shown. Could you please take another look for solution for this one?

CleanShot.2026-01-17.at.18.37.49.mp4

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suneox commented Jan 17, 2026

@MonilBhavsar Regarding the issue where users try to access a deleted thread: I think this should be handled on the backend. After deleting a message, the BE returns isDeletedParentAction=true, but after deleting all messages, it returns isDeletedParentAction=false. This is shown in the summary at 2:45 (before delete), 2:48 (after delete), and 2:53 (accessing the thread after all messages are deleted).

CleanShot.2026-01-17.at.18.22.49-converted.mp4

Keep using isDeletedParentAction to display Deleted message.

CleanShot 2026-01-17 at 18 24 15@2x

cc: @trjExpensify

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Is there a product question here for me, @truph01?

@MonilBhavsar
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#77845 (comment)

Looking into this

@truph01
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truph01 commented Feb 1, 2026

@trjExpensify

Is there a product question here for me, @truph01?

I don’t have any product-related questions at the moment.


@suneox

@truph01 Which expected backend behavior defines that it “should not return data for this report anymore”?

I don’t have a specific reference stating this is the expected backend behavior. This was just my assumption.


@MonilBhavsar I’m still awaiting your response regarding this comment and comment.

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4 participants