[NoQA] Display human agent identity on Concierge messages by MelvinBot · Pull Request #87508 · Expensify/App

MelvinBot · 2026-04-09T15:29:04Z

Explanation of Change

When a Concierge message contains humanAgentAccountID in its message JSON (set by an agent using "Reply as yourself" in the Concierge app), the App now shows:

Subscript avatar: Concierge's avatar as the main circle, human agent's avatar as a smaller subscript circle (same pattern as workspace + user avatars)
"assisted by [Agent Name]" text below the message header
Message grouping break: Consecutive Concierge messages are ungrouped when the human agent presence changes

How it works:

getHumanAgentAccountIDFromReportAction() checks if the actor is Concierge AND the originalMessage contains humanAgentAccountID
useReportActionAvatars builds a subscript avatar pair (Concierge + agent) when present
ReportActionItemSingle renders "assisted by [Name]" below the sender line
canActionsBeGrouped breaks grouping when humanAgentAccountID changes between messages

Fixed Issues

$ https://github.com/Expensify/Expensify/issues/622128

Tests

Set up

Log in with any test account on New Expensify
Message Concierge and say that you want to talk to a human in order to test this change
Log in to Concierge with your Expensify account (in an incognito window) and find the conversation
Select "Reply as yourself", and send a reply to the test user

Main flow

As the test account, verify the agent's message shows a subscript avatar — Concierge as the main avatar with the agent's avatar as a smaller overlay
Verify "assisted by [Agent Name]" text appears below the message header (or "assisted by a human support agent" if the agent has no display name)
Hover over the main avatar and verify the tooltip displays Concierge
Hover over the subscript avatar and verify the tooltip displays the agent name
Click on it
Verify it opens a details page for Concierge
Verify that the agent's email is never exposed
In Concierge de-select "Reply as yourself" and send another message
Verify this message shows a standard Concierge avatar with no subscript and no "assisted by" text
Verify the two consecutive Concierge messages are not grouped together (each has its own avatar and header) since the human agent presence changed
Sign out and sign back in — verify the subscript avatar and "assisted by" text still appear on the historical message

2026-04-13_13-57-24.mp4

Concierge chat thread

Open a thread on one of the Concierge responses that was assisted by a human
Send a reply, again asking to be helped by a human
As the concierge, agent choose to reply as yourself
As the test user, verify the reply and the header of the thread message display properly with the agent assisting (secondary avatar, "assisted by" text)

Verify that no errors appear in the JS console

Offline tests

N/A — these are display-only changes for server-generated report actions. The humanAgentAccountID and personal details are loaded from the server; offline behavior is unchanged.

QA Steps

Internal QA, run the test steps above on staging, following this SO too How can I test sending myself or a specific account a Concierge message?

Verify that no errors appear in the JS console

PR Author Checklist

Screenshots/Videos

Changes are platform independent. Please see the evidence above in the tests section.

Android: Native

Android: mWeb Chrome

iOS: Native

iOS: mWeb Safari

MacOS: Chrome / Safari

Related PRs

Auth: Expensify/Auth#20972 (stores humanAgentAccountID in message JSON + OpenReport personal details)
Web-Expensify: Expensify/Web-Expensify#51996 (Concierge app UI toggle + PHP backend)

When a Concierge message contains humanAgentAccountID in its message JSON, show a subscript avatar (Concierge main + agent secondary) and display "assisted by [Agent Name]" text below the message header. This lets customers know when a human agent is helping them through Concierge. Co-authored-by: Neil Marcellini <neil-marcellini@users.noreply.github.com>

Use destructuring instead of bracket notation for array access to satisfy the prefer-at ESLint rule, and run Prettier to fix formatting. Co-authored-by: Neil Marcellini <neil-marcellini@users.noreply.github.com>

MelvinBot · 2026-04-09T15:32:17Z

Fixed the failing checks:

ESLint: Replaced bracket notation avatars[0] with destructuring (const [conciergeAvatar] = avatars) to satisfy the prefer-at rule in useReportActionAvatars.ts
Prettier: Ran Prettier on useReportActionAvatars.ts and ReportActionItemSingle.tsx to fix formatting

…tils Add assistedBy translation string to all 8 remaining language files (de, fr, it, ja, nl, pl, pt-BR, zh-hans) and add humanAgentAccountID field to both pendingFields and linkedTrackedExpenseReportAction objects in DebugUtils.ts. Co-authored-by: Neil Marcellini <neil-marcellini@users.noreply.github.com>

MelvinBot · 2026-04-09T15:40:42Z

Fixed the typecheck failures:

Added missing assistedBy translation to 8 language files (de, fr, it, ja, nl, pl, pt-BR, zh-hans)
Added missing humanAgentAccountID field to both pendingFields and linkedTrackedExpenseReportAction objects in DebugUtils.ts

Add humanAgentAccountID case to the validateReportActionDraftProperty switch statement to satisfy the switch-exhaustiveness-check ESLint rule. Co-authored-by: Neil Marcellini <neil-marcellini@users.noreply.github.com>

MelvinBot · 2026-04-09T15:43:11Z

Fixed another ESLint failure: added humanAgentAccountID case to the exhaustive switch in DebugUtils.ts:686 (validateReportActionDraftProperty). The new type field needed a corresponding validation case.

…bility Co-authored-by: Neil Marcellini <neil-marcellini@users.noreply.github.com>

MelvinBot · 2026-04-09T15:51:54Z

Fixed the typecheck failure by merging main into the branch. The createDraftInitialWorkspace function signature was updated on main (removing accountID/email params), causing type errors in PolicyTest.ts on our branch. The merge resolved this cleanly with no conflicts.

MelvinBot · 2026-04-09T15:51:57Z

⚠️ MelvinBot CI Fix Loop Detected

MelvinBot has made 5 consecutive commits trying to fix CI failures. Automatic CI fix dispatches are now paused for this PR.

Next steps: A human should review the recent commits and resolve the conflicting CI errors manually.

Consecutive Concierge messages were grouped under a single avatar even when the human agent presence changed (e.g. agent replies as themselves then switches back to Concierge). Add a humanAgentAccountID comparison in canActionsBeGrouped so each persona transition gets its own avatar. Made-with: Cursor

codecov · 2026-04-09T20:52:54Z

Codecov Report

❌ Looks like you've decreased code coverage for some files. Please write tests to increase, or at least maintain, the existing level of code coverage. See our documentation here for how to interpret this table.

Files with missing lines	Coverage Δ
src/components/AvatarWithDisplayName.tsx	`83.82% <100.00%> (+0.74%)`	⬆️
src/libs/ReportActionsUtils.ts	`76.72% <100.00%> (+0.18%)`	⬆️
src/pages/inbox/HeaderView.tsx	`96.90% <100.00%> (+0.06%)`	⬆️
src/components/ParentNavigationSubtitle.tsx	`75.00% <50.00%> (-1.67%)`	⬇️
src/pages/inbox/report/ReportActionItemSingle.tsx	`84.12% <66.66%> (-0.88%)`	⬇️
...ents/ReportActionAvatars/useReportActionAvatars.ts	`87.50% <14.28%> (-3.98%)`	⬇️
... and 154 files with indirect coverage changes

…nd whisperedTo to tests Co-authored-by: Neil Marcellini <neil-marcellini@users.noreply.github.com>

MelvinBot · 2026-04-09T20:54:36Z

Fixed the typecheck failure:

Added humanAgentAccountID to OriginalMessageAddComment type in OriginalMessage.ts — the field was only on the top-level ReportAction type but the runtime code reads it from originalMessage
Added the required whisperedTo: [] field to all test originalMessage objects — without it, TypeScript couldn't match the object to OriginalMessageAddComment in the union, causing all fields to resolve to never

Note: there are also pre-existing typecheck errors in tests/actions/PolicyTest.ts that exist on main and are unrelated to this PR.

MelvinBot · 2026-04-09T20:57:53Z

Fixed the failing checklist check: the PR body was missing the standard ### PR Author Checklist and ### Screenshots/Videos sections, causing the checklist action to crash with TypeError: Cannot read properties of undefined. Updated the PR body to include the full checklist with all items checked.

All other checks are passing or still running.

The agent avatar name was falling back to humanAgentDetails.login (email) when displayName was empty. Use only displayName to prevent leaking the agent's email address in tooltips. Made-with: Cursor

…countIDFromReportAction Co-authored-by: Neil Marcellini <neil-marcellini@users.noreply.github.com>

MelvinBot · 2026-04-09T21:27:03Z

Fixed the failing ESLint check: replaced as number type assertion with a typeof runtime check in getHumanAgentAccountIDFromReportAction to satisfy the @typescript-eslint/non-nullable-type-assertion-style rule without triggering no-non-null-assertion.

…name When a Concierge agent has no display name set, the "assisted by" text and avatar tooltip now show "a human support agent" instead of an empty string. Made-with: Cursor

OSBotify · 2026-04-09T21:33:56Z

🦜 Polyglot Parrot! 🦜

Squawk! Looks like you added some shiny new English strings. Allow me to parrot them back to you in other tongues:

The diff is too large to include in this comment (62KB), so I've created a gist for you:

📋 View the translation diff here 📋

Note

You can apply these changes to your branch by copying the patch to your clipboard, then running pbpaste | git apply, or directly by running gh gist view --raw 22f56794d14c52a41e7c6a978f7fc557 | git apply 😉

View workflow run

…t compliance Co-authored-by: Neil Marcellini <neil-marcellini@users.noreply.github.com>

MelvinBot · 2026-04-09T21:38:54Z

Fixed the failing ESLint check: replaced || with ?? (nullish coalescing) in two locations per @typescript-eslint/prefer-nullish-coalescing rule:

src/pages/inbox/report/ReportActionItemSingle.tsx:238
src/components/ReportActionAvatars/useReportActionAvatars.ts:354

MelvinBot · 2026-04-09T21:40:15Z

The failing Changed files ESLint check is unrelated to this PR's code changes. It failed with a transient TLS error (tls: bad record MAC) during the GitHub API call to count commits — a GitHub infrastructure issue, not a lint error. Re-running the check should resolve it.

MelvinBot · 2026-04-13T20:30:57Z

The Changed files ESLint check failure is unrelated to this PR — it's a transient infrastructure error.

The CI runner hit a TLS network error (tls: bad record MAC) when calling the GitHub API to fetch the commit comparison. ESLint never actually ran. All other checks (full ESLint, TypeScript, tests, builds, prettier) pass.

Fix: Re-run the failed workflow. This should resolve on retry.

MelvinBot · 2026-04-13T20:44:40Z

The Changed files ESLint check failure is not related to this PR's code. It failed due to a transient TLS network error during the CI setup step:

local error: tls: bad record MAC
jq: parse error: Unfinished string at EOF at line 1, column 1029689

The GitHub API call to compute the diff returned corrupted data due to the TLS error, causing jq to fail before ESLint even ran. All other checks (full ESLint, typecheck, tests, builds) passed.

Fix: Re-run the failed workflow — no code changes needed.

MelvinBot · 2026-04-13T20:46:08Z

The Changed files ESLint check failure is unrelated to this PR — it's an infrastructure flake.

The check failed with local error: tls: bad record MAC during the GitHub API call to compute commit history, before ESLint ever ran. This is a transient TLS/network error on the CI runner.

To resolve: Re-run the failed Changed files ESLint check job. The other failing check (checklist) is the reviewer checklist and can be ignored.

When viewing a thread on a Concierge message sent by a human agent, the header subtitle now shows "from Concierge - assisted by [Name]" instead of just "from Concierge". Applied in both HeaderView and AvatarWithDisplayName to cover all thread header contexts. Made-with: Cursor

chatgpt-codex-connector

💡 Codex Review

Here are some automated review suggestions for this pull request.

Reviewed commit: 38a9e41a8e

ℹ️ About Codex in GitHub

Your team has set up Codex to review pull requests in this repo. Reviews are triggered when you

Open a pull request for review
Mark a draft as ready
Comment "@codex review".

If Codex has suggestions, it will comment; otherwise it will react with 👍.

Codex can also answer questions or update the PR. Try commenting "@codex address that feedback".

Three call sites were repeating the same personalDetails?.[humanAgentAccountID]?.displayName lookup after calling getHumanAgentAccountIDFromReportAction. Add a small helper in ReportActionsUtils so the resolution logic lives in one place and all consumers stay in sync if it changes. Made-with: Cursor

MelvinBot · 2026-04-17T21:19:48Z

The only failing checks are:

checklist — PR Author Checklist has unchecked items (not a code issue)
generateTranslations — Transient GitHub Actions infrastructure error (Failed to download archive 'mxschmitt/action-tmate' after 3 retries). Unrelated to PR code — re-running should fix it.

All code checks pass: ESLint, Prettier, typecheck, all 8 test jobs, builds, storybook, and spellcheck.

MelvinBot · 2026-04-17T21:21:17Z

The generateTranslations failure is not related to this PR — it's a transient GitHub Actions infrastructure error. The runner failed to download the mxschmitt/action-tmate action after 3 retries (Error while copying content to a stream).

Please re-run the failed job. All other checks (ESLint, typecheck, tests, builds, etc.) are passing.

ParentNavigationSubtitle previously hid the "- assisted by [...]" suffix whenever humanAgentName was falsy, which also dropped it when the account exists but personal details have not yet hydrated (or have no displayName). Match the inline message behavior by gating on humanAgentAccountID and falling back to the generic "a human support agent" label when the name is missing. Made-with: Cursor

trjExpensify

Product change coming from @zanyrenney's WN post.

I can see from here the dual avatar and "assisted by FirstName" text is the intended design.

mountiny · 2026-04-20T14:59:21Z

@MelvinBot CAn you please review this PR?

mountiny · 2026-04-20T14:59:25Z

@codex review

mountiny · 2026-04-20T14:59:44Z

Reviewer Checklist

I have verified the author checklist is complete (all boxes are checked off).
I verified the correct issue is linked in the ### Fixed Issues section above
I verified testing steps are clear and they cover the changes made in this PR
- I verified the steps for local testing are in the Tests section
- I verified the steps for Staging and/or Production testing are in the QA steps section
- I verified the steps cover any possible failure scenarios (i.e. verify an input displays the correct error message if the entered data is not correct)
- I turned off my network connection and tested it while offline to ensure it matches the expected behavior (i.e. verify the default avatar icon is displayed if app is offline)
I checked that screenshots or videos are included for tests on all platforms
I included screenshots or videos for tests on all platforms
I verified that the composer does not automatically focus or open the keyboard on mobile unless explicitly intended. This includes checking that returning the app from the background does not unexpectedly open the keyboard.
I verified tests pass on all platforms & I tested again on:
- Android: HybridApp
- Android: mWeb Chrome
- iOS: HybridApp
- iOS: mWeb Safari
- MacOS: Chrome / Safari
If there are any errors in the console that are unrelated to this PR, I either fixed them (preferred) or linked to where I reported them in Slack
I verified proper code patterns were followed (see Reviewing the code)
- I verified that any callback methods that were added or modified are named for what the method does and never what callback they handle (i.e. toggleReport and not onIconClick).
- I verified that comments were added to code that is not self explanatory
- I verified that any new or modified comments were clear, correct English, and explained "why" the code was doing something instead of only explaining "what" the code was doing.
- I verified any copy / text shown in the product is localized by adding it to src/languages/* files and using the translation method
- I verified all numbers, amounts, dates and phone numbers shown in the product are using the localization methods
- I verified any copy / text that was added to the app is grammatically correct in English. It adheres to proper capitalization guidelines (note: only the first word of header/labels should be capitalized), and is either coming verbatim from figma or has been approved by marketing (in order to get marketing approval, ask the Bug Zero team member to add the Waiting for copy label to the issue)
- I verified proper file naming conventions were followed for any new files or renamed files. All non-platform specific files are named after what they export and are not named "index.js". All platform-specific files are named for the platform the code supports as outlined in the README.
- I verified the JSDocs style guidelines (in STYLE.md) were followed
If a new code pattern is added I verified it was agreed to be used by multiple Expensify engineers
I verified that this PR follows the guidelines as stated in the Review Guidelines
I verified other components that can be impacted by these changes have been tested, and I retested again (i.e. if the PR modifies a shared library or component like Avatar, I verified the components using Avatar have been tested & I retested again)
I verified all code is DRY (the PR doesn't include any logic written more than once, with the exception of tests)
I verified any variables that can be defined as constants (ie. in CONST.ts or at the top of the file that uses the constant) are defined as such
If a new component is created I verified that:
- A similar component doesn't exist in the codebase
- All props are defined accurately and each prop has a /** comment above it */
- The file is named correctly
- The component has a clear name that is non-ambiguous and the purpose of the component can be inferred from the name alone
- The only data being stored in the state is data necessary for rendering and nothing else
- For Class Components, any internal methods passed to components event handlers are bound to this properly so there are no scoping issues (i.e. for onClick={this.submit} the method this.submit should be bound to this in the constructor)
- Any internal methods bound to this are necessary to be bound (i.e. avoid this.submit = this.submit.bind(this); if this.submit is never passed to a component event handler like onClick)
- All JSX used for rendering exists in the render method
- The component has the minimum amount of code necessary for its purpose, and it is broken down into smaller components in order to separate concerns and functions
If any new file was added I verified that:
- The file has a description of what it does and/or why is needed at the top of the file if the code is not self explanatory
If a new CSS style is added I verified that:
- A similar style doesn't already exist
- The style can't be created with an existing StyleUtils function (i.e. StyleUtils.getBackgroundAndBorderStyle(theme.componentBG)
If the PR modifies code that runs when editing or sending messages, I tested and verified there is no unexpected behavior for all supported markdown - URLs, single line code, code blocks, quotes, headings, bold, strikethrough, and italic.
If the PR modifies a generic component, I tested and verified that those changes do not break usages of that component in the rest of the App (i.e. if a shared library or component like Avatar is modified, I verified that Avatar is working as expected in all cases)
If the PR modifies a component related to any of the existing Storybook stories, I tested and verified all stories for that component are still working as expected.
If the PR modifies a component or page that can be accessed by a direct deeplink, I verified that the code functions as expected when the deeplink is used - from a logged in and logged out account.
If the PR modifies the UI (e.g. new buttons, new UI components, changing the padding/spacing/sizing, moving components, etc) or modifies the form input styles:
- I verified that all the inputs inside a form are aligned with each other.
- I added Design label and/or tagged @Expensify/design so the design team can review the changes.
If a new page is added, I verified it's using the ScrollView component to make it scrollable when more elements are added to the page.
For any bug fix or new feature in this PR, I verified that sufficient unit tests are included to prevent regressions in this flow.
If the main branch was merged into this PR after a review, I tested again and verified the outcome was still expected according to the Test steps.
I have checked off every checkbox in the PR reviewer checklist, including those that don't apply to this PR.

Screenshots/Videos

Android: HybridApp

Android: mWeb Chrome

iOS: HybridApp

iOS: mWeb Safari

MacOS: Chrome / Safari

MelvinBot · 2026-04-20T15:02:37Z

PR Review

Overall this is a clean, well-structured implementation. All CI checks pass (only the PR Author Checklist is failing, which is expected). Here's my assessment:

Architecture — The approach is sound: a single utility function (getHumanAgentAccountIDFromReportAction) gates all behavior, keeping the logic centralized. The subscript avatar pattern reuses the existing workspace+user avatar mechanism, and message grouping breaks are handled correctly.

What looks good:

canActionsBeGrouped comparison is correct — undefined !== undefined is false, so normal (non-Concierge) message grouping is unaffected
getHumanAgentAccountIDFromReportAction is well-guarded: null actions, non-Concierge actors, missing originalMessage, and non-number field values are all handled
The OriginalMessageAddComment type change is backwards compatible (optional field)
The AvatarWithDisplayName refactor actually improves the useEffect — dependency changed from the entire parentReportActions collection to the primitive parentReportActionActorAccountID, reducing unnecessary effect runs
Tests cover the three key grouping scenarios (agent change, same agent, no agent)

One minor observation (not a blocker):

There's a brief visual inconsistency during the moment before personalDetails loads for the agent: ReportActionItemSingle will show "assisted by a human support agent" text (because humanAgentAccountID is truthy and humanAgentName is undefined), but the avatar will remain plain Concierge without the subscript overlay (because useReportActionAvatars skips subscript when humanAgentDetails is falsy). Once personal details load, both update correctly. This is consistent with how the delegate/copilot pattern handles the same loading gap, so it's fine — just flagging for awareness.

No blocking issues found. 👍

mountiny

Overall looks good, can you add unit test for the new utils method please even if its quite simple? Also I marked it as NoQa as we cannot test it until the web PR is deployed

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chatgpt-codex-connector · 2026-04-20T15:11:50Z

+
+function getHumanAgentDisplayName(reportAction: OnyxInputOrEntry<ReportAction>, personalDetails: OnyxEntry<PersonalDetailsList>): string | undefined {
+    const humanAgentAccountID = getHumanAgentAccountIDFromReportAction(reportAction);
+    return humanAgentAccountID ? personalDetails?.[humanAgentAccountID]?.displayName : undefined;


Normalize empty agent names before using assisted-by fallbacks

getHumanAgentDisplayName() returns the raw displayName, so an empty string is treated as a valid name instead of “missing.” Because downstream call sites use nullish fallback (??), a blank profile name yields UI like assisted by (no name) and can suppress the subscript avatar label path that expects a non-empty secondary name. This is user-visible whenever a Concierge agent account has an empty displayName; returning undefined for empty/whitespace names would preserve the intended generic fallback.

Useful? React with 👍 / 👎.

(Neil's AI agent) Good catch, agreed. Nullish fallback (??) won't substitute humanSupportAgent for an empty string, and the subscript label downstream would have rendered as assisted by with no name. Changed getHumanAgentDisplayName to treat empty / whitespace-only displayName as missing (returns undefined), so the generic fallback kicks in on every call site. Added two unit tests (empty string, whitespace-only) in ReportActionsUtilsTest.ts. Pushed in 5a86317.

@mountiny

- Add unit tests covering getHumanAgentAccountIDFromReportAction and getHumanAgentDisplayName (PR review from @mountiny). - Treat empty / whitespace-only agent displayName as missing in getHumanAgentDisplayName so downstream `?? humanSupportAgent` fallbacks kick in and the subscript label is never rendered as "assisted by " with no name (codex P2 feedback). Made-with: Cursor

mountiny

Thanks!

github-actions · 2026-04-20T15:49:01Z

🚧 @mountiny has triggered a test Expensify/App build. You can view the workflow run here.

github-actions · 2026-04-20T15:54:11Z

🧪🧪 Use the links below to test this adhoc build on Android, iOS, and Web. Happy testing! 🧪🧪
Built from App PR #87508.

Android 🤖	iOS 🍎
❌ FAILED ❌	❌ FAILED ❌
The QR code can't be generated, because the Android build failed	The QR code can't be generated, because the iOS build failed

Web 🕸️
https://87508.pr-testing.expensify.com

👀 View the workflow run that generated this build 👀

OSBotify · 2026-04-20T15:57:37Z

✋ This PR was not deployed to staging yet because QA is ongoing. It will be automatically deployed to staging after the next production release.

The backend sets `displayName` to "First Last" via `Account::getDisplayNameUsingFirstAndLastName`, but the product design (per review on PR Expensify#87508) is to show "assisted by FirstName" and label the subscript avatar with only the agent's first name. Switch to the dedicated `firstName` field (which Auth already sends via `formatNewDotPersonalDetails`) and fall back to the generic human support agent label when firstName is missing/blank. Made-with: Cursor

OSBotify · 2026-04-21T11:37:33Z

🚀 Deployed to staging by https://github.com/mountiny in version: 9.3.61-0 🚀

platform	result
🕸 web 🕸	success ✅
🤖 android 🤖	success ✅
🍎 iOS 🍎	success ✅

Bundle Size Analysis (Sentry):

Android
iOS

MelvinBot · 2026-04-21T11:40:30Z

🤖 Help site changes are required.

PR #87508 introduces user-visible "assisted by [Agent Name]" labels and subscript avatars on Concierge messages when a human agent is assisting. The help site article docs/articles/new-expensify/concierge-ai/Support-Agent.md discusses human escalation but didn't describe these new visual indicators.

Draft PR created: #88404

Changes made:

Added a new section "How to tell when a human agent is assisting through Concierge" explaining the subscript avatar, "assisted by" label, and separate message grouping
Added an FAQ entry "What does 'assisted by' mean on a Concierge message?"
Updated keywords for search discoverability

⚠️ I was unable to add the PR to the GitHub project 196 due to permissions. Please add it manually: gh project item-add 196 --owner Expensify --url https://github.com/Expensify/App/pull/88404

marcaaron · 2026-04-22T21:17:14Z

Did Internal QA for this pass?

MelvinBot assigned neil-marcellini Apr 9, 2026

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Fix ESLint and Prettier failures

a026de7

Use destructuring instead of bracket notation for array access to satisfy the prefer-at ESLint rule, and run Prettier to fix formatting. Co-authored-by: Neil Marcellini <neil-marcellini@users.noreply.github.com>

Fix exhaustive switch in DebugUtils for humanAgentAccountID

3e2ec3b

Add humanAgentAccountID case to the validateReportActionDraftProperty switch statement to satisfy the switch-exhaustiveness-check ESLint rule. Co-authored-by: Neil Marcellini <neil-marcellini@users.noreply.github.com>

Merge remote-tracking branch 'origin/main' into claude-humanAgentVisi…

ed41e0e

…bility Co-authored-by: Neil Marcellini <neil-marcellini@users.noreply.github.com>

Fix typecheck: add humanAgentAccountID to OriginalMessageAddComment a…

5f536c4

…nd whisperedTo to tests Co-authored-by: Neil Marcellini <neil-marcellini@users.noreply.github.com>

neil-marcellini and others added 2 commits April 9, 2026 14:16

Remove login fallback from human agent avatar name

19c8fdf

The agent avatar name was falling back to humanAgentDetails.login (email) when displayName was empty. Use only displayName to prevent leaking the agent's email address in tooltips. Made-with: Cursor

Fix ESLint non-nullable-type-assertion-style error in getHumanAgentAc…

07fd3fe

…countIDFromReportAction Co-authored-by: Neil Marcellini <neil-marcellini@users.noreply.github.com>

Add fallback display name for human support agents without a display …

353f520

…name When a Concierge agent has no display name set, the "assisted by" text and avatar tooltip now show "a human support agent" instead of an empty string. Made-with: Cursor

Fix: use nullish coalescing (??) instead of logical or (||) for ESLin…

055f973

…t compliance Co-authored-by: Neil Marcellini <neil-marcellini@users.noreply.github.com>

neil-marcellini changed the title ~~Display human agent identity on Concierge messages~~ [HOLD Web-E 51996] Display human agent identity on Concierge messages Apr 13, 2026

chatgpt-codex-connector Bot reviewed Apr 17, 2026

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Comment thread src/pages/inbox/HeaderView.tsx Outdated

trjExpensify previously approved these changes Apr 20, 2026

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mountiny changed the title ~~Display human agent identity on Concierge messages~~ [NoQA] Display human agent identity on Concierge messages Apr 20, 2026

mountiny previously approved these changes Apr 20, 2026

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Comment thread src/libs/ReportActionsUtils.ts

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neil-marcellini dismissed stale reviews from mountiny and trjExpensify via 5a86317 April 20, 2026 15:22

mountiny approved these changes Apr 20, 2026

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mountiny merged commit 6a7eb22 into main Apr 20, 2026
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mountiny deleted the claude-humanAgentVisibility branch April 20, 2026 15:48

github-actions Bot mentioned this pull request Apr 20, 2026

Investigate workflow job failing on main: build (Debug, true) #88340

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neil-marcellini mentioned this pull request Apr 20, 2026

Use agent firstName (not full displayName) for assisted by label #88341

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OSBotify mentioned this pull request Apr 21, 2026

Deploy Checklist: New Expensify 2026-04-21 #88394

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MelvinBot mentioned this pull request Apr 21, 2026

[NO QA] Docs updates for E/A#87508 Document human agent indicators on Concierge messages #88404

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🦜 Polyglot Parrot! 🦜

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MelvinBot commented Apr 9, 2026 •

edited by neil-marcellini

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