[No QA] [NO QA] Docs updates for E/A#84510 rename cancel subscription option in help articles

[MelvinBot]

Summary

• Updates help site articles to reflect the UI rename from Request early cancellation to Cancel subscription introduced in feat: Make Cancel Subscription Option More Visible and Accessible #84510
• Updated articles:
  • docs/articles/new-expensify/billing-and-subscriptions/Add-a-payment-card-and-view-your-subscription.md
  • docs/articles/new-expensify/billing-and-subscriptions/Changing-Your-Workspace-Plan.md

Test plan

• Verify all references to "Request early cancellation" have been replaced with "Cancel subscription"
• Verify the updated instructions match the new UI flow
• Confirm no broken markdown formatting

[OSBotify]

A preview of your ExpensifyHelp changes have been deployed to https://4f176147.helpdot.pages.dev ⚡️

Updated articles:

• articles/new-expensify/billing-and-subscriptions/Add-a-payment-card-and-view-your-subscription
• articles/new-expensify/billing-and-subscriptions/Changing-Your-Workspace-Plan

[melvin-bot]

Concierge reviewer checklist:

• I have verified the accuracy of the article
  • The article is within a hub that makes sense, and the navigation is correct
  • All processes, screenshots, and examples align with current product behavior.
  • All links within the doc have been verified for correct destination and functionality.
• I have verified the readability of the article
  • The article's language is clear, concise, and free of jargon.
  • The grammar, spelling, and punctuation are correct.
  • The article contains at least one image, or that an image is not necessary
• I have verified the formatting of the article
  • The article has consistent formatting (headings, bullet points, etc.) with other HelpDot articles and that aligns with the HelpDot formatting standards.
  • The article has proper text spacing and breaks for readability.
• I have verified the article has the appropriate tone and style
  • The article's tone is professional, friendly, and suitable for the target audience.
  • The article's tone, terminology, and voice are consistent throughout.
• I have verified the overall quality of the article
  • The article is not missing any information, nor does it contain redundant information.
  • The article fully addresses user needs.
• I have verified that all requested improvements have been addressed

For more detailed instructions on completing this checklist, see How do I review a HelpDot PR as a Concierge Team member?

cc @johncschuster

[melvin-bot]

@johncschuster Please copy/paste the Reviewer Checklist from here into a new comment on this PR and complete it. If you have the K2 extension, you can simply click: [this button]

[github-actions]

HelpDot Documentation Review

Overall Assessment

This PR updates two help site articles to reflect a UI rename from "Request early cancellation" to "Cancel subscription." The changes are well-scoped and correctly align documentation with the updated product UI. There is one grammatical error that should be fixed before merge, and one minor formatting inconsistency worth addressing.

Scores Summary

• Readability: 8/10 - The consolidated intro paragraph in the first file is an improvement. One grammatical error ("requesting to canceling") undermines clarity in an otherwise clean set of changes.
• AI Readiness: 9/10 - Metadata (title, description, keywords, internalScope) is properly updated to reflect new terminology. Headings remain task-based and searchable. The renamed heading "How to request to cancel an annual subscription" includes the feature name and starts with an action word.
• Style Compliance: 8/10 - Button references correctly use bold formatting (**Cancel subscription**). However, the new intro paragraph references "Account > Subscription" without bold formatting, while the rest of the article consistently uses **Account > Subscription**. The governance files require bold for UI element references.

Key Findings

Must fix:

• Grammatical error in Add-a-payment-card-and-view-your-subscription.md: The phrase "requesting to canceling your subscription" (under "What to do if you can't update a subscription") is incorrect. It should read "requesting to cancel your subscription" or "canceling your subscription."

Should fix:

• Missing bold on navigation path: The new intro paragraph says Account > Subscription without bold formatting. Per HELPSITE_NAMING_CONVENTIONS.md, UI elements must be bolded. Later in the same file, **Account > Subscription** is correctly bolded, creating an inconsistency.

Positive aspects:

• Terminology updates are applied consistently across both files.
• The button name **Cancel subscription** is correctly bolded in all step instructions.
• The consolidated intro paragraph in the first file is more concise and scannable than the two-line version it replaces.
• The removal of the redundant billing-owner note avoids duplicating information already stated in the "Who can manage" section.
• The second file (Changing-Your-Workspace-Plan.md) changes are clean with no issues.

Pre-existing observation (not part of this PR's scope):

• The first file uses multiple # headings for content sections, which does not conform to HELP_AUTHORING_GUIDELINES.md (only one # title plus optional # FAQ). This is not introduced by this PR and is outside its scope, but is worth noting for a future cleanup pass.

Recommendations

1. Fix the grammatical error: Change "requesting to canceling your subscription" to "requesting to cancel your subscription."
2. Bold the navigation path: Change Account > Subscription to **Account > Subscription** in the intro paragraph.
3. Both fixes are minor and this PR is otherwise ready to merge after addressing them.

Files Reviewed

• docs/articles/new-expensify/billing-and-subscriptions/Add-a-payment-card-and-view-your-subscription.md -- Terminology updated correctly; one grammar error and one missing bold need fixing.
• docs/articles/new-expensify/billing-and-subscriptions/Changing-Your-Workspace-Plan.md -- Clean, no issues found.

Review based on governance files: HELPSITE_NAMING_CONVENTIONS.md, HELP_AUTHORING_GUIDELINES.md, and TEMPLATE.md.

[stephanieelliott]

Addressed all bot comments!

[melvin-bot]

@johncschuster looks like this was merged without a test passing. Please add a note explaining why this was done and remove the Emergency label if this is not an emergency.

[github-actions]

Structure violation: This ## heading is an exact duplicate of the # heading on the line above it. Remove this duplicate line — having both # How to request to cancel an annual subscription and ## How to request to cancel an annual subscription back-to-back is redundant and breaks the heading hierarchy.

[github-actions]

Structure violation (HELP_AUTHORING_GUIDELINES Section 4): Per the authoring guidelines, articles must have "Exactly one # heading (the article title). No other # headings are allowed except # FAQ." This # heading should be changed to ## since the article title is already on line 2 (in the YAML title field). This applies to the other # headings in the article as well, though those are outside the scope of this PR's changes.

[github-actions]

Readability / duplicate content: These two lines are near-duplicates of each other. Line 116 also contains a grammar error ("requesting to canceling" should be "requesting to cancel"). Remove line 116 entirely and keep only line 117, which has the correct phrasing.

[github-actions]

HelpDot Documentation Review

Overall Assessment

This PR updates subscription cancellation terminology across two billing-related articles, replacing "early cancellation" language with "Cancel subscription" to align with current UI button text. The intent is sound, but the first file introduces two copy-paste defects that must be fixed before merging.

Scores Summary

• Readability: 6/10 - The terminology updates improve clarity, but two defects in Add-a-payment-card-and-view-your-subscription.md hurt readability: a duplicated paragraph (one copy containing a grammatical error) and a duplicated heading at two different levels.
• AI Readiness: 7/10 - YAML metadata is present and well-formed with internalScope. Headings are task-based and include feature names. The duplicate heading (# and ## with identical text on consecutive lines) would confuse retrieval systems and must be removed. Pre-existing use of multiple # headings is outside this diff's scope but worth noting for a future pass.
• Style Compliance: 8/10 - Button references are correctly bolded and match the new UI label (Cancel subscription). Navigation paths use the > convention properly. Terminology updates are consistent across both files.

Key Findings

Issues that must be fixed (introduced by this diff):

1. Duplicate heading in Add-a-payment-card-and-view-your-subscription.md -- The section "How to request to cancel an annual subscription" now appears as both a # heading and a ## heading on consecutive lines. One must be removed. Per governance, this should be ## only (since the article already has a # title), but changing the # to ## would be a separate structural fix beyond this PR's scope. At minimum, remove the duplicate.

2. Duplicate paragraph with typo in the same file -- Under "What to do if you can't update a subscription," the following two lines both appear in the diff:

   • If you're blocked from updating billing settings, requesting to canceling your subscription, or deleting a workspace... (grammatical error: "requesting to canceling")
   • If you're blocked from updating billing settings, requesting to cancel your subscription, or deleting a workspace... (corrected version)

   The first line with the typo must be removed entirely. Only the corrected version should remain.

Positive aspects:

• Consistent terminology update across both files aligns with the current UI label.
• The intro paragraph consolidation (merging two sentences into one) improves scannability.
• Removal of the redundant "Note" about billing owner eligibility reduces duplication since that information already appears in the "Who can manage" section.

Recommendations

1. [Required] Remove the duplicate ## How to request to cancel an annual subscription heading (or remove the # version and keep only ##).
2. [Required] Remove the duplicate paragraph containing the "requesting to canceling" typo.
3. [Optional, future improvement] The file uses multiple # headings for content sections (e.g., # How to stop billing for a paid workspace, # What to do if you can't update a subscription). Per HELP_AUTHORING_GUIDELINES.md Section 4, only one # heading (the article title) plus # FAQ is allowed. This pre-dates the current PR but should be addressed in a follow-up.

Files Reviewed

• docs/articles/new-expensify/billing-and-subscriptions/Add-a-payment-card-and-view-your-subscription.md - Terminology updates are good; two copy-paste defects (duplicate heading, duplicate paragraph with typo) need fixing.
• docs/articles/new-expensify/billing-and-subscriptions/Changing-Your-Workspace-Plan.md - Clean update, no issues found.

Review based on docs/HELP_AUTHORING_GUIDELINES.md, docs/HELPSITE_NAMING_CONVENTIONS.md, and docs/TEMPLATE.md.

[OSBotify]

🚀 Deployed to staging by https://github.com/johncschuster in version: 9.3.74-0 🚀

platform	result
🕸 web 🕸	success ✅
🤖 android 🤖	success ✅
🍎 iOS 🍎	success ✅

Bundle Size Analysis (Sentry):

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[OSBotify]

🚀 Deployed to production by https://github.com/Beamanator in version: 9.3.74-7 🚀

platform	result
🕸 web 🕸	success ✅
🤖 android 🤖	success ✅
🍎 iOS 🍎	success ✅