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---
title: Connect with your ExpensifyApproved! partner team in New Expensify
description: Learn how ExpensifyApproved! Accountants find and message their Partner Manager, Account Executive, and Account Manager from the Help page in New Expensify.
keywords: [New Expensify, ExpensifyApproved, Approved partner team, Partner Manager, Account Executive, Account Manager, accountant support, Help page]
internalScope: Audience is ExpensifyApproved! Accountants. Covers how to find and message the Approved! partner team from the Help page in New Expensify. Does not cover the Expensify Classic partner support flow or how to join the ExpensifyApproved! program.
---

# Connect with your ExpensifyApproved! partner team in New Expensify

As an **ExpensifyApproved! Accountant**, you get a dedicated partner team focused on helping your firm grow, onboard clients faster, and get expert support whenever you need it. Your **Partner Manager**, **Account Executive**, and **Account Manager** appear on the **Help** page in New Expensify, so you can open a direct message with any of them in one click.

This guide explains where to find your partner team and what each contact helps with.

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## Who can see the Approved! partner team on the Help page

The **Meet your Approved! partner team** section appears only for accounts enrolled as **ExpensifyApproved! Accountants**.

Each contact appears only after it has been assigned to your account:

- **Partner Manager**
- **Account Executive**
- **Account Manager**

If a contact has not been assigned yet, that contact will not appear on the **Help** page. If you are not an **ExpensifyApproved! Accountant**, you'll see the standard **Help and support** page instead.

To learn how firms join the program and earn a dedicated partner team, see [Expensify Partner Support](/articles/expensify-classic/expensify-partner-program/Your-Expensify-Partner-Manager).

---

## How to connect with your Approved! partner team

1. Click the navigation tabs (on the left on web, on the bottom on mobile).
2. Select **Settings**.
3. Select **Help**.
4. Under **Meet your Approved! partner team**, find your **Partner Manager**, **Account Executive**, or **Account Manager**.
5. Click a contact to open a direct message with them.

<!-- SCREENSHOT:
Suggestion: The Help page for an ExpensifyApproved! Accountant showing the "Meet your Approved! partner team" section with the Partner Manager, Account Executive, and Account Manager rows.
Location: After the steps in "How to connect with your Approved! partner team"
Purpose: Show users exactly where the partner team contacts appear and that each row opens a direct message.
-->

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## What each Approved! partner team contact helps with

- **Partner Manager** — Maximize your partnership and drive referrals.
- **Account Executive** — Get your clients set up successfully.
- **Account Manager** — Ask questions and get client support.

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# FAQ

## Why don't I see the Approved! partner team on my Help page?

The **Meet your Approved! partner team** section appears only if:

- Your account is enrolled as an **ExpensifyApproved! Accountant**.
- A Partner Manager, Account Executive, or Account Manager has been assigned to your account.

If neither applies, the section will not appear and you'll see the standard **Help and support** page.

## How do I message a contact on the Help page?

Click any contact under **Meet your Approved! partner team** to open a direct message with that person in New Expensify.

## Where do I get support if I don't have an assigned partner team?

Select **Concierge** on the **Help** page to chat with your personal AI agent, or open the **Help site** under **More resources** for articles and tutorials. Learn more about [what Concierge can do](/articles/new-expensify/concierge-ai/What-Concierge-Can-Do).
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