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I have escalated this and filed an official bug report. I am closing this discussion to avoid duplication. Anyone experiencing the same problem can track the progress of the bug fix here: |
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Has anyone else experienced trouble deleting their account? I am currently completely blocked from removing my data.
Here is the loop I am stuck in:
Account Creation:
I created my account using Google Authentication on the Mac desktop application. A phone number was required, so I provided one.
Deletion Attempt 1 (Mac App):
When I tried to delete my account via the Mac app, I was prompted for a password. Because I used Google Auth, I hadn't set one. I clicked the password reset button and received an email with a 6-digit code. However, no entry screen was displayed on the Mac app to input this code.
Deletion Attempt 2 (Web App):
I switched over to the web application. Deleting an account here doesn't seem to require a password. However, when I click the "Delete Account" button, I am hit with this error:
I'm at a dead end. Given that my phone number is tied to this account, I am highly motivated to get this resolved and my data removed. Has anyone found a workaround for this, or can a maintainer assist?
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