Add Expert session summary with conversation quality signals#4758
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Add Expert session summary with conversation quality signals#4758
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Fire expert-session-summary when a conversation ends, capturing: - trigger: close, transfer-to-app, page-leave, or clear - duration_seconds: time modal was open - user_messages: total user messages in session - ai_responses_rich: guide/resource responses (high-value) - ai_responses_plain: chat responses (standard) Fires once per session (deduplicated). Covers all exit paths: modal close, transfer to app, page navigation, and conversation clear.
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@cstns @Steve-Mcl this one might need more work or thinking of we want this to be done well across website and app etc. Thought welcome! :) |
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lgtm at first glance. I'm don't understand the why or the how we're going track across website and app though |
Contributor
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Agree with @cstns here. there is means of tracking the success since we wont know if this lead to a sign up or login! |
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Description
Fires an
expert-session-summaryevent once per Expert session, capturing the full conversation profile when the session ends.Event properties:
triggerclose,transfer-to-app,page-leave, orclearduration_secondsuser_messagesai_responses_richai_responses_plainpageAll exit paths covered:
Deduplicated — fires only once per session regardless of which exit path triggers first.
PostHog setup (Production):
Related Issue(s)
Findings from FlowFuse Expert tracking audit (internal research). Builds on #4755.
Checklist