Push Notification Issue - Europe West 1 region

[darwishx]

Has your issue been reported?

• I have searched the existing issues and confirm it has not been reported.
• I give permission for members of the FlutterFlow team to access and test my project for the sole purpose of investigating this issue.

Current Behavior

Push Notification sent to 0 Devices.
After deploying the notifications function to firebase same region as the firestore and Firebase project (europe-west1) the manual and user triggered push notifications are not working.

Expected Behavior

Push notification to be sent to devices that run the application.
The app runs on Web and Android APK version is installed on a device but still same behaviour

Steps to Reproduce

1. Create project and Firestore database in eur3 (europe-west1) region
2. Confirgure the project Firebase advanced settings to have the default for the cloud function region to be europe-west1
3. Follow FlutterFlow documentation to set up the Push Notification: https://docs.flutterflow.io/settings-and-integrations/app-settings/push-notifications#add-push-notifications
4. Use Manual Push Notification

Reproducible from Blank

• The steps to reproduce above start from a blank project.

Bug Report Code (Required)

Keeps failing to generate a Bug report code

Context

Need the Push notification to be sent to users in case of emergency as the app is responsible for notifying users of danger nearby

Visual documentation

Additional Info

Flutterflow project: insavior-rgfsug

Environment

- FlutterFlow version: v4.0 Flutter - 3.13.6 
- Platform: Web & Android
- Browser name and version: Chrome & Edge
- Operating system and version affected: Android

[github-actions]

This issue is stale because it has been open for 7 days with no activity. If there are no further updates, a team member will close the issue.

[darwishx]

Hi,
Is there any update here?

[aemelyanovff]

@darwishx Does it work when you deploy it to another region?

Either way, I suggest reaching out to FlutterFlow support - I believe this issue is specific to your project (FlutterFlow and/or Firebase). In the meantime, check the log of the sendPushNotificationsTrigger function to see if there's anything helpful there.

[darwishx]

Hi @aemelyanovff ,
Sorry for the late reply. I was doing some tests and investigations on the logs of the cloud function. But I get that it is successful. I assume that the initialization of the fcmAddTocken is not for some reason done (as there was no call for that cloud function from the app). I have already tried to deploy in other regions in europe and also create a new project in europe-west 1 and europe-west3 but I am getting the same behaviour. (I have tried to make a custom push notification with onesignal and that worked fine, but flutterflow push notification is not working).

Nevertheless, I have already reached the support and they are the one that told me to write a ticket in Github. The issue is not resolved even after contacting them and writing here. Please reconsider the status update you made.

[davood-flutterflow]

@darwishx Hi, Hope you doing well, Could you please provide the email ( Flutterflow account ) you reached out to support with?

[darwishx]

@davidflutterflow Hi,
This is the email used:
ahmed.darwish@naqlx.com

Also I have checked logs in cloud functions and apparently addFCMToken function is the one that has errors when it is triggered (I will share the error details later today).