URGENT: Pro Trial Expired -> Locked out of ONLY project -> Missing UI to fix (Bug "2}") #6980
Description
Can we access your project?
- I give permission for members of the FlutterFlow team to access and test my project for the sole purpose of investigating this issue.
Current Behavior
Hello FlutterFlow Team,
My work is completely halted due to a severe platform bug on my Free plan. I am locked out of my ONE AND ONLY project.
The Sequence of Events causing the Bug:
A few days ago (during my Free Pro Trial), I attempted to add a collaborator.
Today, my Trial expired and my account reverted to the Free Personal Plan.
When I tried to open my single project, the system locked me out entirely with this buggy popup:"Project Access Restricted - You have reached the maximum of 2} free projects on your Personal plan."
The Catch-22 (Missing UI):
I understand Free plans do not allow collaborators. However, the system DID NOT give me the "Manage Collaborators" option in the 3-dot menu on the dashboard (it clearly says "Personal Project" under sharing). Therefore, I am physically unable to remove the collaborator to comply with the Free plan limits.
I have 0 projects in Trash and 0 Teams. The dashboard is completely empty except for this single locked project. Account Email:
@gmail.com Project Name: PawsNow
Expected Behavior
I expected to be able to open my only project. If the project was locked due to a collaborator, I expected to see the "Manage Collaborators" option in the three-dot menu so I could remove them, as your support emails suggest.
Steps to Reproduce
Log into FlutterFlow on a Free (Personal) plan.
Have exactly ONE project on the dashboard. (Trash is empty, My Team is empty).
Click to open the project.
Receive the buggy error popup: "You have reached the maximum of 2} free projects..."
Click the three-dot menu on the project to try and remove the collaborator.
Notice that "Manage Collaborators" is MISSING from the menu.
Notice the Sharing column says "Personal Project".
Result: Completely locked out with no UI option to fix it.
Reproducible from Blank
- The steps to reproduce above start from a blank project.
Bug Report Code (Required)
CANNOT PROVIDE - I am completely locked out of the FlutterFlow editor due to this exact bug. I cannot right-click any widget because I cannot open the project.
Visual documentation
Environment
- FlutterFlow version: web (latest)
- Platform: web
- Browser name and version: chrome
- Operating system and version affected: windowsAdditional Information
This bug is completely blocking my work. I have 1 single project, no teams, and no way to remove whatever phantom collaborator the system thinks I have because the UI option is missing. Please escalate to an engineer to manually unlock my project database state.