Gen3 Settings

Account Settings

Start Here

1. Open Account Settings from the user account menu in the sidebar footer (click your name or profile icon, then Settings or Profile).
2. For light/dark appearance, use the account menu Light mode / Dark mode toggles (Accessibility)—organization defaults come from Control Panel tenant appearance.
3. Review password-reset and account-recovery policy text.
4. If you are a tenant owner, update tenant policy and save.
5. Confirm support contact display; fix publishing in Control Panel Email Settings if incorrect.

Why this matters

Account Settings holds tenant-facing policy that end users experience during recovery—not deployment branding owned by operators.

Details

Account Settings is the active Gen 3 tenant policy page. It is not a duplicate of Control Panel settings. Instead, it holds the tenant-facing settings that belong inside the tenant app, while Control Panel operators still own deployment-wide branding, SMTP, and operator-security settings.

The route can still load for lower tenant roles when they need profile or policy context, but tenant owners hold the save authority for the owner-only tenant policy controls.

What the page controls

The current page focuses on:

• tenant-facing profile and policy text
• password-reset policy for the tenant runtime
• account-recovery guidance
• read-only display of the published support contact policy

What does not live here

These settings are managed elsewhere:

• deployment branding, operator MFA, session policy, and backup posture live in the Control Panel Settings page
• support email and support portal publishing live in the Control Panel Email Settings page
• tenant account administration lives in Users

Common tasks

Review tenant policy

Open this page when you need to confirm how the tenant wants password reset and account-recovery behavior handled.

Update tenant policy

Tenant owners can update the tenant-level policy form and save the changes directly from this page. If the page loads but the form is effectively read-only to you, confirm whether your role is a tenant owner and whether the requested change belongs to the Tenant Owner Guide workflow rather than routine user support.

Confirm support contact behavior

The page shows support-contact information as a read-only reflection of the Control Panel support policy. If the support address or support portal is wrong, fix it in the Control Panel Email Settings page, not here.

Relationship to sign-in and recovery

Password reset and account recovery continue through the tenant sign-in experience. This page controls policy and communication, not the actual login screen workflow itself.

Best practices

• Treat this page as tenant policy, not as a general user-profile editor.
• Use it to confirm what end users should expect from password reset behavior.
• Coordinate with Control Panel operators when support-contact details need to change.
• Route authority questions through Tenant Administration before editing tenant-wide policy.

Related pages

• Accessibility
• Chat Window Preferences
• Support
• Users
• Tenant Administration