Tenant Admin

Tenant Admin

Welcome to the Tenant Admin section. These guides are for Tenant Admins who manage users, monitor usage, and configure organization-wide settings.

Admin Capabilities

As a Tenant Admin, you have access to:

Feature	Description
User Management	Add, edit, and manage users
Observability	Monitor usage and conversations

Getting Started

Accessing Admin Features

Tenant Admin features are visible in the sidebar:

• Users: Manage organization members (Tenant Admin only)
• Observability: Monitor platform usage (available to all users with role-based filtering)

The Users menu only appears for Tenant Admins.

Understanding Your Role

As a Tenant Admin, you can:

• Manage all users in your organization
• Access conversation monitoring for all users
• View usage analytics
• See ALL resources regardless of visibility settings
• Set resource visibility to Organization (making resources available to all users)

Quick Links

User Management

• Add new users
• Disable users

Monitoring

• View conversations
• Track usage
• Export reports

Best Practices

Regular Maintenance

• Review user accounts quarterly
• Disable inactive users
• Update team memberships

Security

• Review access logs regularly
• Promptly disable departing employees
• Report suspicious activity to your Super Admin

Communication

• Document organizational policies
• Communicate changes to users
• Provide training for new features
• Gather feedback from users

Support

If you need help with administrative tasks:

• Review the detailed guides in each section
• Contact your organization's support team
• Reach out to platform support for technical issues