4 jun announcement

announcements.md

@@ -2,6 +2,7 @@
 
 | <div style="width:150px"><b>Date</b></div>  | Announcement |
 | --- | --- |
+| 02 June 2025 | **SEED onboarding issue**<br><br>Please note that we are aware of the issue where users are encountering errors while onboarding devices to SEED.<br><br>The SEED support team is actively investigating and working towards resolving the issue. We will provide timely updates as progress is made.<br><br>**Impact:**<br>- Users may experience failures or errors during the onboarding process.<br><br>For assistance or to report issues, please contact **enquiries_seed@tech.gov.sg**. |
 | 21 May 2025 | SEED team will be conducting scheduled server maintenance on **21 May 2025, Wednesday, from 6:00 PM SGT onwards**.<br><br>This was previously announced via email broadcast on 8 May and published on the documentation portal.<br><br>**Impact:**<br/>- Users onboarding to SEED may experience intermittent errors or delays.<br/>- Users are advised not to onboard during this window or within 30 minutes prior.<br><br>For more assistance:<br/> Please contact us at enquiries_seed@tech.gov.sg for any issues or concerns. |
 | 08 May 2025 | **Scheduled maintenance for Tanium servers** <br> We will be upgrading the Tanium servers to ensure continued performance and reliability. <br><br>**Maintenance schedule**:<br>The upgrading will be conducted from **6pm to 8pm, Wednesday, 21st May 2025**. <br><br>**Impact**:<br>- Onboarding may experience intermittent errors. Users are strongly advised to refrain from onboarding during this time and preferably avoid starting onboarding **30 minutes before the maintenance begins**.<br>- Access to SGTS for onboarded users should not be affected.<br><br>- If you encounter issues following the maintenance, please create an [incident support request](https://go.gov.sg/seed-techpass-support).|
 | 21 March 2025 | **Intermittent access issues with SGTS and GCC services** <br> We are aware that some users are experiencing access issues with SGTS and GCC services. Our team is actively investigating the cause and working on a resolution. <br><br> **Key details:** <br> - Some users may encounter difficulties accessing SGTS and GCC services. <br> - Other functionalities remain unaffected. <br><br> We apologise for any inconvenience caused. If you need further assistance, please contact us at **enquiries_seed@tech.gov.sg**. |