Unity - bought WebGL version only and now iOS and Android platforms cannot be used

[DaveE3CT]

Describe the issue
I bought the WebGL HISPlayer to solve our Unity WebGL streaming playback issues, and looks like it will.
We're not interested in it on Mobile as we download the videos to device and use the inbuilt unity player which works well on local files, but doesn't work in 6.3 for remote streaming over low quality networks.

When we now try to build mobile versions we get an error on iOS and Android.

For Android the error is:

IOException: Failed to Copy File / Directory from 'Packages/com.hisplayer.hisplayersdk/HISPlayer/Plugins/Android/gradleTemplate_22_23.properties' to 'Packages/com.hisplayer.hisplayersdk/HISPlayer/Plugins/Android/gradleTemplate.properties'.
UnityEditor.FileUtil.CopyFileOrDirectory (System.String source, System.String dest) (at <5016c3a47c2a4a0cbfa8e12eb592279b>:0)
HISPlayerSettings.HISPlayerSettingsAndroid.CheckUnityVersion () (at <673603216962489c9d8449ecad9fdc6f>:0)
HISPlayerSettings.HISPlayerSettingsAndroid.get_isUnityVersionSupported () (at <673603216962489c9d8449ecad9fdc6f>:0)
HISPlayerSettings.HISPlayerSettingsAndroid.PrintAndroidLogs () (at <673603216962489c9d8449ecad9fdc6f>:0)
­«ªªª­­«­­«­­­¬ª­ª­ª¬ª­.­¬ª­ª¬«­­­«­ª­­ª¬«¬«­­¬ () (at <673603216962489c9d8449ecad9fdc6f>:0)
­«ªªª­­«­­«­­­¬ª­ª­ª¬ª­.¬ªª¬«ª­¬­¬­­¬ª¬ª¬ªª««¬­ () (at <673603216962489c9d8449ecad9fdc6f>:0)
UnityEditor.EditorApplication.Internal_CallUpdateFunctions () (at <5016c3a47c2a4a0cbfa8e12eb592279b>:0)

This message keeps appearing many times a second (whilst typing I can see it has generated 53k of them!!)

For IOS the repeating error is

NullReferenceException: Object reference not set to an instance of an object
HISPlayerSettings.HISPlayerSettingsiOS.IsPluginiOSOnly (UnityEditor.PluginImporter importer) (at <673603216962489c9d8449ecad9fdc6f>:0)
HISPlayerSettings.HISPlayerSettingsiOS..cctor () (at <673603216962489c9d8449ecad9fdc6f>:0)
Rethrow as TypeInitializationException: The type initializer for 'HISPlayerSettings.HISPlayerSettingsiOS' threw an exception.
­«ªªª­­«­­«­­­¬ª­ª­ª¬ª­.­¬ª­ª¬«­­­«­ª­­ª¬«¬«­­¬ () (at <673603216962489c9d8449ecad9fdc6f>:0)
­«ªªª­­«­­«­­­¬ª­ª­ª¬ª­.¬ªª¬«ª­¬­¬­­¬ª¬ª¬ªª««¬­ () (at <673603216962489c9d8449ecad9fdc6f>:0)
UnityEditor.EditorApplication.Internal_CallUpdateFunctions () (at <5016c3a47c2a4a0cbfa8e12eb592279b>:0)

Your system and development environment:

• HISPlayer Unity Video Player SDK version: 4.15.0
• Unity version: 6000.3.9f1
• Package URL (if purchased from the store): WebGL from Unity Asset Store
• Operating system (OS): Windows 11 (latest update)

To Reproduce
Steps to reproduce the issue:

1. Create a Webgl/ios/Android unity project
2. Install the HISPlayer Unity asset only
3. Change to Android or IOS and see the error messages.

Screenshots
If applicable, could you add screenshots to help explain your problem?

[NurikHISPlayer]

Hi @DaveE3CT ,

We will check it out and come back to you.

[NurikHISPlayer]

Hi @DaveE3CT,

The WebGL Player is only for WebGL. You can't use it for other platforms.
Therefore, to build for Android / iOS, you need our Android and iOS Player SDKs.

[DaveE3CT]

Hi, sorry if it wasn't clear, I don't want to use it for other platforms, but I want to be able to build the other platforms (and use Unity video player)?
Currently I cannot build those platforms unless I physically remove the WebGL version.
I can get around the android version issue by adding dummy gradle files, but the iOS version hits a null pointer in your DLL.
Would it be possible to fix?
Thanks

[NurikHISPlayer]

Thanks for clarifying.
We will check it.

There is an alternative workaround:

• Install the free version of our WebGL SDK from the Asset Store description
• Then install the paid WebGL SDK (which will replace the free WebGL version). So your project will have HISPlayer's support across all platforms.