Handling errors

Common Mistakes and Handling Errors

Most of the time, there will be a seemingly impossible error which is caused by a simple misunderstanding. Don't fret, we can help!

Before contacting us on Discord, please see if your issue is in this guide because it may be a common problem.

Frequent Mistakes and Errors

The plugin is installed but legitimate players are still being kicked for "insecure connection".
This is likely because they are attempting to connect directly to your Spigot server. You need to change all domains (links) to your server to point to your BungeeCord server because they are the servers which are authenticating your connection.

I have multiple BungeeCord servers and players are being rejected when connecting to most of them.
This is likely because they are running different private keys to the one you originally pulled the public key from.
Make sure you properly followed our setup guide for multiple BungeeCord servers because the process is different when handling keys.

I changed the hashing algorithm against the developers' advice and now my players are being kicked!
This is likely because the hashing algorithms are now out of sync between your servers.
When you change your hashing algorithm, you need to change it to match on every server so that the keys can be read.
On top of this, you will need to generate new key files because the hashing algorithm cannot be changed once committed.

My error isn't above and I need help

This is the stage where you come to a human being for help. We appreciate you trying to fix the error yourself and are more than happy to help.

If you have a question, please join our Support Discord and use the ForceConnect support channel.
If you are experiencing an error which is not security related, please raise an issue if you can or join the Support Discord above.
If you have encountered a security issue, please consult our Security Policy for the next steps!