Skip to content

Bug: Unable to Sign Up Due to IP Restriction #1201

@yogirajbshinde21

Description

@yogirajbshinde21

Issue Description

While attempting to create a free account on Puter.js, I encountered an error stating:
"This IP address is associated with a hosting provider or a VPN service and is not allowed to sign up. If you believe this is an error, please contact us at hi@puter.com."

I am not using any hosting provider or VPN service during the registration process. This issue prevents me from signing up and accessing Puter.js for my project.

Steps to reproduce

  1. Go to the Puter.js sign-up page on puter.com.
  2. Enter the required details (username, email, and password).
  3. Click on the "Create Free Account" button.
  4. Observe the error message displayed in red above the form.

Expected behaviour

I should be able to successfully create a free account without encountering any restrictions, as I am not using a hosting provider or VPN service.

Addition Information or Screenshots (if applicable)

Image

Deployment

  • Production (puter.com)
  • Development (npm run start)
  • Docker (via docker run)
  • Docker (via docker-compose)

Puter version

Unable to determine as I cannot access the platform due to this issue. Thank you for looking into this matter. Looking forward to your assistance!

Metadata

Metadata

Assignees

No one assigned

    Labels

    bugSomething isn't working

    Type

    No type

    Projects

    No projects

    Milestone

    No milestone

    Relationships

    None yet

    Development

    No branches or pull requests

    Issue actions