Ticket system

##HelpDesk To install the application please run the Env_conf.sh file This application have 3 types of users:

The application right now supports 3 types of users:

• Admin
• Helpdesk
• User

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The users of type User have minimal permissions, they can:

• Create Tickets
• Edit their own Names
• See the list and status of their own tickets
• Chat with the Helpdesk user which has the ticket assigned

The users of type Helpdesk can:

• Can see the list of unassigned tickets
• Can see the list of their own assigned and completed tickets
• Create Users
• Enable/Disable users
• Change users names/email/password
• Chat with the User which has the ticket assigned

The users of type Admin can:

• Can see the list of all the tickets
• Can see the list of their own assigned and completed tickets
• Create Users
• Create Tickets
• Enable/Disable users
• Change users names/email/password
• See the chat history of each ticket