CHATBOT

I have created a ai powered chatbot to generate automated response to frequently asked questions in retail electronic company using an LLM Based chatbot

Electronics Store Chatbot

A rule-based and LLM-enhanced chatbot designed to help customers interact with an online electronics store. This chatbot can handle product queries, order placement, order tracking, return policies, payment methods, and warranty information.

Features

• Ask about product specifications
• Place new orders
• Track existing orders
• Get return and refund policies
• Learn about payment options
• Check product warranties
• Handles multi-turn conversation context
• Uses Facebook's OPT-125M model to generate helpful, conversational responses

Model Used

This chatbot integrates the OPT-125M (Open Pre-trained Transformer) model by Facebook for generating conversational responses. It enhances user interaction by making replies sound more natural and helpful.

Technologies

• Python
• Transformers (Hugging Face)
• Regular Expressions
• Rule-based NLP
• Context tracking with custom ChatbotContext class
• (Optional) Flask for Web Interface