Issue with schedule update

[arlgashi]

In my setup, participants are allowed to change their preferred questionnaire schedule. In one case, the schedule was initially set to 10:00 AM, and the participant later changed it to 11:00 PM.
However, the questionnaire was still triggered at 10:18 AM, even after the schedule had been updated. I also have a filter applied 'the questionnaire can only be filled once per notification within a 30-minute window', and the questionnaire is not set to “always accessible.”
It would be helpful to know why the old schedule might still be triggering, and whether there are any other optimisations I should consider.

[SelinaDev]

Hi there!

Thank you for your question. Unfortunately, without further information I can't be certain of the cause. Off the top of my head I can think of two situations that would lead to this behavior:

1. ESMira schedules the notifications ahead of time, and only reschedules under certain conditions. That leads to changed schedules usually only applying a day later. Hence I would need to know when your participant has changed the schedule. If they have changed it several days ago and this is still consistent behavior that is worth looking into. If they changed it in the morning and immediately reported the wrong timing to you on the same day, I would just wait a day.
2. Did you update the study in any way in the meantime? If certain timing related settings are changed in the study, the app will reset all schedules (including changes made by the user) just to be sure that things don't get weirdly out of sync. If you are certain that what I described in point 1 is not the problem, I would ask your participant to check again what the schedule is currently set to, to be sure that it has not been reset.

If neither of these circumstances explain your problem, I would ask you to instruct your participant to send us an error report. It's the first item on the menu that pops up when they tap the gear icon in the top right corner of the app. The error report contains logs of timing, scheduling, etc., and might give me some more information about what is or isn't going on.

Best,
Selina