Effective Date: 10th Aug 2025
Last Updated: 10th Aug 2025
FMH Hotel ("we," "our," "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our web and mobile application services (collectively, the “App”) for booking and managing your hotel stays.
By using the FMH Hotel App, you agree to the terms of this Privacy Policy.
We collect information to provide, improve, and secure our services. This may include:
When you use our App, you may provide:
- Full name
- Email address
- Phone number
- Payment details (e.g., credit/debit card information)
- Booking preferences (e.g., room type, number of guests, check-in/check-out dates)
- Special requests (e.g., dietary needs, accessibility requirements)
- Identification details (if required by local law)
Automatically collected data may include:
- Device details (type, operating system, browser version)
- IP address
- App activity (pages visited, time spent, bookings made)
- Location data (only if you grant permission)
We may receive data from:
- Payment processors (for secure transactions)
- Social media platforms (if you choose to sign in or share via them)
- Hotel partners (for managing your bookings)
We use your data for the following purposes:
- Service Delivery – To process bookings, manage your reservations, and fulfill customer requests.
- Personalization – To provide tailored offers, room suggestions, and relevant promotions.
- Communication – To send booking confirmations, important service updates, and promotional messages (if you opt in).
- Improvement & Analytics – To analyze usage patterns, fix bugs, and improve features.
- Legal Compliance & Security – To comply with applicable laws, prevent fraud, and protect both you and FMH Hotel.
We will never sell your personal data. However, we may share it with:
- Hotel Partners – To process and manage your booking.
- Service Providers – Including payment processors, analytics providers, and customer support services.
- Authorities – If required by law, legal process, or to protect the rights and safety of FMH Hotel, our users, and others.
We retain your personal data for as long as necessary to:
- Fulfill booking and service obligations
- Comply with legal requirements
- Resolve disputes and enforce agreements
When no longer required, your data will be securely deleted or anonymized.
Depending on your location, you may have rights under privacy laws such as GDPR or CCPA, including:
- Access – Request a copy of the personal data we hold about you
- Correction – Request correction of inaccurate or incomplete data
- Deletion – Request deletion of your personal data
- Data Portability – Request your data in a machine-readable format
- Opt-Out – Decline promotional communications at any time
To exercise these rights, contact us at [Insert Contact Email].
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption for payment data
- Secure servers and firewalls
- Role-based access controls for staff
The FMH Hotel App is not directed to individuals under 18 years old. We do not knowingly collect personal data from minors.
We may update this Privacy Policy from time to time. Significant changes will be communicated via:
- Email (if you have an account)
- A notice within the App
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
FMH Hotel
Email: contact@cyrextech.org
Phone: 09054334521
Address: 1, FMH Hotel Building, Kolade Iyadunni Street, Owode Ede, Osun State