Senior Content Designer with a decade of experience at Atlassian delivering UX content, documentation strategy and scalable information architecture across complex product platforms. I specialise in bridging the gap between complex engineering requirements and intuitive user experiences.
My journey into technical writing was fuelled by a passion for the mechanics of board games and video games, which continues to inspire my approach to information architecture and design today.
UX Design & Writing: Crafting seamless user journeys through UX writing, help documentation, and accessibility-focussed image alt text.
ContentOps: Scaling content impact by streamlining publishing workflows and leveraging AI for automation.
Information Architecture: Utilising tools like Treejack and OptimalSort to ensure content is discoverable and logically structured.
User Research: Conducting usability testing, user interviews, and card sorting to validate design decisions.
- System and information architecture design
- Translating business requirements into technical workflows
- Cross-team collaboration with engineering and product teams
- Process automation and workflow optimisation
- Technical documentation for complex systems
- Jira
- Confluence
- Figma
- Replit / AI prototyping tools
- Google Docs, Sheets, Slides
- Information architecture
- UX workflow design
- Usability testing
- User research and journey mapping
- Cross-functional communication between design, product and engineering teams
- Product Launches: Led content design for the launch of Jira Work Management and Jira next-gen.
- Efficiency & Automation: Reduced release note publishing time from 93 minutes to 13 minutes by launching an AI-powered Content Review Desk.
- Support Optimisation: Revamped Jira workflow documentation to address support ticket trends, resulting in approximately $50k in saved support costs.
I'm currently looking for my next opportunity in Content, Design, Product and open to a complete career transition...