Skip to content

Add extra comment about train execution time#1153

Closed
mattdawkins wants to merge 1 commit into
mainfrom
extra-comment
Closed

Add extra comment about train execution time#1153
mattdawkins wants to merge 1 commit into
mainfrom
extra-comment

Conversation

@mattdawkins
Copy link
Copy Markdown
Member

No description provided.

Copy link
Copy Markdown
Contributor

@subdavis subdavis left a comment

Choose a reason for hiding this comment

The reason will be displayed to describe this comment to others. Learn more.

Should reference the appropriate documentation sections.

  • Don't reference GCP directly, and instead just point to the deployment guide.
  • We're moving to Discourse for support, so just referencing support in the docs would be better than saying the "help list" and not telling the user what that is.

@mattdawkins
Copy link
Copy Markdown
Member Author

I'll add a link to the deployment guide and the mailing list - these types of requests shouldn't be posted on a public discourse, as it will depend on the person doing the request for more resources whether or not we further support them and how soon.

@subdavis
Copy link
Copy Markdown
Contributor

subdavis commented Feb 7, 2022

This is sort of the issue with how we're currently providing support. Lots of (or most) software companies have to provide differing tiers of support to different customers. Most of the time, there's a forum (like discourse) for free support and higher tiers of support for customers.

I agree that for customers, email will be better than discourse, but we probably shouldn't instruct people to email us inside the public application.

There may be a technical solution to this problem where we show different information to people who register with certain email domains. Need to think about it more.

Short term, this is fine.

@subdavis
Copy link
Copy Markdown
Contributor

rolled into #1151

@subdavis subdavis closed this Feb 25, 2022
@subdavis subdavis deleted the extra-comment branch February 25, 2022 17:53
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment

Labels

None yet

Projects

None yet

Development

Successfully merging this pull request may close these issues.

2 participants