-
Notifications
You must be signed in to change notification settings - Fork 1
Netbot Should Bump Ticket Threads in Discord #43
Copy link
Copy link
Open
Description
When Netbot makes a thread, it appears in the list of channels for each user on the thread. However Discord limits this visibility to 7 days of inactivity - 14 days prior to the ticket being recycled. This puts tickets out of sight/out of mind, which is not ideal.
To make this better, Netbot should pester a ticket thread every 7 days to prevent it from disappearing. This can be done in a couple ways:
- Netbot sends weekly reminders that "ticket will be recycled in X days"
- Netbot sends a "bump" message to the channel and then immediately deletes it (still seems to count as activity)
Thanks for your help!
Reactions are currently unavailable
Metadata
Metadata
Assignees
Labels
No labels