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Troubleshooting
Settings → Data → Open logs gets you the log file, which is the right place to
start for anything not listed here.
SmartScreen, because the installer is not code signed. More info then Run anyway. There is a longer explanation, and how to verify the download if you would rather not take it on trust, in Installation.
The splash screen names the stage it is on, and that tells you which of these it is.
Checking local AI service — Ollama is not running. Start it and relaunch. If Draggy offered to install it and you declined, install it from ollama.com.
Downloading the model — this is genuinely a multi-gigabyte download and it will sit there for a while. The progress bar counts every layer, so it does move even when it looks stuck on one number.
Checking available disk space — Draggy refuses to start a download that would not fit. It needs roughly 10 GB free.
Almost always a model that does not fit in VRAM. Settings → Models shows the
split for each one; anything reporting less than 100% GPU is partly running on
your processor, and the shortfall costs far more than the model size difference
would suggest.
Step down one size. A 4B model that fits entirely in memory beats an 8B model that does not, every time.
It wrote something like "I'll search the web for that" and then did nothing. This is a model capability problem, not a bug. Models below roughly 4B parameters are unreliable at tool calling.
Either use a larger model, or turn web search to On rather than Auto, which puts the instruction where the model cannot miss it.
Permission denied — the microphone was refused. On Windows, check
Privacy & security → Microphone and that desktop apps are allowed.
No speech voices are installed on this system — your OS has no speech synthesis voices and the neural voice is unavailable in your language. Install a system voice, or switch the interface to English and use the natural voice.
It downloads and then fails — check the log. If the talk model could not be fetched, Draggy falls back to your chat model and carries on, so this shows up as voice mode working but the model name in the footer not being the one you expected.
Its own voice is reaching the microphone. Headphones fix this completely. Short of that, lower the output volume; echo cancellation is doing real work but it cannot beat a loud speaker next to a sensitive microphone.
Set the interface language correctly in Settings → Language — it tells the
recogniser what to expect and matters more than you would think. Beyond that, a
close-talking microphone is worth more than any setting.
Try the Ad blocker switch in the browser toolbar settings button. The filter lists are written to avoid breaking sites, but a paywall or a video player occasionally objects, and the page reloads when you flip it.
If the page instead says it needs to verify you are human, that is a Cloudflare or CAPTCHA challenge. Pass it yourself in that window; the model can read the site afterwards, because it shares the session. Draggy does not try to defeat those checks.
Providers rate limit. Draggy tries several in turn, and "no provider would answer" is reported differently from "the web had nothing", so read the message carefully. Waiting a minute usually resolves it. Your own SearxNG instance avoids the problem entirely.
Updates only work in an installed build. If you are running from source the panel will say so.
Otherwise, check that the installed version is older than the newest release. An automatic check happens twenty seconds after launch and every six hours; Check now forces one.
It is a small language model running on your desktop. It will be wrong sometimes, particularly about recent events, version numbers and arithmetic. Turning on web search helps with the first two and code execution helps with the third.
If it is wrong about your own documents, the passages it retrieved are probably the problem rather than the model. See Document Library.