Onboarding blocked: Unable to generate NVIDIA API key on build.nvidia.com — account verification + org permissions issues

[Kenmege]

Problem

The NemoClaw onboarding wizard (nemoclaw onboard) requires an NVIDIA API key from build.nvidia.com, but the key generation flow has multiple blockers that prevent completing setup.

Environment

• NemoClaw: installed from source (latest main branch)
• Platform: Brev cloud instance (Ubuntu, 4 CPU / 16 GiB, GCP Iowa)
• OpenShell: 0.0.8-dev.1+g0463046
• Node.js: v24.14.0

Steps to Reproduce

1. Deploy NemoClaw via Brev launchable (env-3Azt0aYgVNFEuz7opyx3gscmowS)
2. Fix cgroup v2 issue (manually set "default-cgroupns-mode": "host" in daemon.json)
3. Run nemoclaw onboard
4. Wizard prompts for NVIDIA API key
5. Navigate to build.nvidia.com to generate a key

Issues Encountered

1. Rate limiting on key generation: Received "number has requested too many" error despite not having previously requested keys
2. Verification code error: After eventually receiving a verification code, got an error message advising to contact support
3. Organization permissions: After login, the API Keys page shows:

   "No API Key Permissions — You do not have permissions to create API Keys in this Organization. Switch Orgs or contact your admin."

4. Account verification gate: Prompted with "Please verify your account to get API access" with no clear path forward

Expected Behavior

A new NVIDIA account should be able to generate an API key from build.nvidia.com without being blocked by org permissions or unresolvable verification loops.

Suggestions

• Document known API key provisioning delays or requirements in the Prerequisites section
• Add a preflight check in nemoclaw onboard that validates API key access before running the full wizard
• Consider supporting --skip-api-key flag for users who want to complete setup and add the key later
• Clarify which NVIDIA org/account type is required (personal vs. enterprise)

Workaround

None found yet. Onboarding cannot proceed without a valid API key.

[kjw3]

@nv-kasikritc FYI

[nv-kasikritc]

Hi @Kenmege ,

If you’re having issues verifying your account on build.nvidia.com, please send an email to help@build.nvidia.com

Be sure to include:

1. the email address you registered with on build.nvidia.com
2. any phone number(s) you tried to verify
3. details of any error message you received (including a screenshot)

Best,
Gus

[wildhuman]

Same issue here

[redlock]

yep me too just created a cloud account.

[tony33-code]

@nv-kasikritc I have sent the email