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Goal
Reorganize and simplify the configuration of external integrations and data sources used by the PBX and CTI.
This section includes:
- Phonebook sources (external contact sources and synchronization)
- Video sources (IP cameras and intercoms)
- Parameterized URLs (external integrations triggered by call events)
- Customer cards configuration (where applicable)
- External services integrations (e.g. TTS/STT)
Design goals
- replace the current “Applications” concept with a clearer and more consistent structure
- simplify setup and management of external data sources (e.g. phonebook)
- improve clarity of integration points with external systems (e.g. CRM via URLs)
- ensure scalability for future integrations
Output
hi-fi mockups
main interaction flows
states and edge cases where relevant
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