Satellite transcription hooks not active until Asterisk dialplan is reloaded

[tommaso-ascani]

Problem

After enabling call transcription/summaries on a NethVoice instance, calls are not recorded or transcribed at all, even though the feature is marked as active. No error is shown anywhere.

Root cause

Enabling the feature (set-integrations/50manage_service in ns8-nethvoice) restarts the freepbx container, but a container restart alone does not make Asterisk reload its dialplan. FreePBX had already written the satellite call-recording hooks (sub-satellite-record-check, MixMonitor + satellite_transcript) to extensions_additional.conf, but Asterisk keeps running with whatever dialplan it loaded before, so the hooks are silently never applied to real calls.

Verified on a test instance: before an explicit fwconsole reload, a test call showed no MixMonitor/satellite_transcript trace at all in /var/log/asterisk/full. After fwconsole reload, the same call flow correctly started MixMonitor and ran satellite_transcript.

Test Case

1. Create a NethVoice instance, enable call transcription and summaries.
2. Immediately place a call between two internal extensions.
3. Check /var/log/asterisk/full for that call: no MixMonitor/satellite_transcript line appears, the call is never recorded or transcribed.
4. Run fwconsole reload inside the freepbx container, then repeat the call: MixMonitor and satellite_transcript now run as expected.