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25 changes: 13 additions & 12 deletions source/quick_start/usage_basics/running_kubernetes_clusters.rst
Original file line number Diff line number Diff line change
Expand Up @@ -559,15 +559,16 @@ In this case you can manually instruct the VMs to report ``READY`` to the OneGat
3 oneadmin oneadmin OneKE 1.29 08/30 12:35:21 RUNNING


One or more VMs is Ready, but unreachable
+++++++++++++++++++++++++++++++++++++++++

In a similar situation as above when `onevm list`` shows all VMs running, but the service is still in ``DEPLOYING`` state, but the VM is not reachable through SSH (e.g. to run the ``onegate vm update`` command).

In this case, we can try to scale down and up the role of the problematic VM from the Front-end UI:
#. Go to Services in the Front-end UI and select the OneKE Service
#. In the Roles tab choose the problematic VM's role (e.g. worker)
#. Scale the role to 0
#. Wait until shutdown of the VM, the scaling and cooldown period of the service finishes
#. Scale the role to 1
#. Verify if the problem is solved and the ``oneflow list`` reports the ``RUNNING`` state
One or more VMs is Ready, but Unreachable
+++++++++++++++++++++++++++++++++++++++++++++

In a similar situation as above when ``onevm list`` shows all VMs running, but the service is still in ``DEPLOYING`` state and the VM is not reachable through SSH (e.g. to run the ``onegate vm update`` command).

In this case, we can try to scale down and up the role of the problematic VM from Sunstone, the Front-end UI:

#. In Sunstone, go to **Services**, then select the **OneKE** Service.
#. In the **Roles** tab, choose the problematic VM's role (e.g. ``worker``).
#. Scale the role to ``0``.
#. Wait until VM shuts down and the scaling and cooldown period of the service finishes.
#. Scale the role to ``1``.
#. Verify if the problem is solved and ``oneflow list`` reports the ``RUNNING`` state.
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