Vision and Scope

Vision and Scope

Revised: 2-12-2024

Background

Queues or waiting lines are a common frustration at various venues such as restaurants, hospitals, and government offices. This results in wasted time for customers, damage to the reputation of service providers,While solutions range from paper-based "take-a-number" these aim to manage queue numbers, monitor status, and improve service allocation.

Our Queue Management System addresses these challenges by offering a user-friendly platform where customers can track queues at various venues (e.g., restaurants and hospitals). Users can browse venues and check their availability, while business owners can manage and monitor their queues. The platform also allows venue owners to list their business, streamlining the entire queue management process.

Stakeholders and Their Interests

Stakeholder	Major Interests	Value
Customers	Easy tracking of queues and timely notifications to avoid waiting unnecessarily.	Time-saving, convenience.
Business Owners	Efficient queue management, customer acquisition, and improved business operations.	Simplified operations, increased business popularity.

Vision

The Queue Management System will primarily serve customers who want to easily track their queue status and receive notifications about their turn. Business owners, on the other hand, seek a system that allows them to manage and customize queues to meet the specific needs of their venues.

Alternative Solutions

1. QueQ: This mobile application allows users to book a queue for their places. In order for user to book a queue, they need to download an app.

Major Features

Major Features for Customer

1. Join and Track Queues
   • Upon arrival at the store, staff will assign customers to a queue.
   • The staff will assign a queue and provide a queue ticket to the customers.
   • Customers can scan the QR code or enter the URL to access the queue tracking page on the website.
2. Notification Reminders
   • Customers will receive notifications when their turn is approaching (e.g., when there are fewer than 3 people ahead).
3. Queue Information
   • Customers can view details about their queue, including the number of people ahead and estimated waiting time.

Major Features for Business Owner

1. Business Registration & Queue Setup
   • Business owners can register their business on the website and customize various queue-related fields.
   • Business owners can either use a pre-defined queue template for their business type (e.g., Restaurant, Government Service Center) or create their own custom queue types (e.g., Big Table, Medium Table, Small Table).
2. Queue Creation & Ticketing
   • Business owners can create queues for customers.
   • After setting up the queue, the website generates a queue ticket. The business owner can then provide the ticket to the customer for queue tracking.
3. Business Statistic Dashboard
   • Business owners will have access to a business dashboard, including charts such as Estimated Waiting Time by Time Slot and Entries by Day.

Optional Features For Staged Release

These features will not be in the initial release, but may be added to future releases.

1. Support for image uploads, such as customer profiles, business profiles, or business logos.
2. OAuth login for external accounts (e.g., Google).

Features Not To Be Implemented

1. SMS Notification
2. A separate mobile app for iOS and Android is not included; the platform will be web-based only.

References

1. Edvantis a suggestions on creating a vision.
2. Stellman and Greene software project planning.