A one-stop shop for Tier 1 Help Desk admins — troubleshooting guides, resources, tools, and scripts for day-to-day support work.
TheHelpDesk-toolkit/
├── resources/
│ ├── kb-articles/ # Internal knowledge base articles
│ ├── policies/ # IT policies and procedures reference
│ └── templates/ # Email templates, ticket templates
├── scripts/
│ ├── network/ # Network diagnostics and connectivity scripts
│ ├── user-management/ # AD, account resets, onboarding/offboarding
│ └── windows/ # PowerShell & batch scripts for Windows tasks
├── tools/ # Portable/standalone tools and utilities
└── troubleshooting/
├── checklists/ # Pre-flight checklists before escalating
└── common-issues/ # Step-by-step guides for frequent tickets
| Category | What's Inside |
|---|---|
| Scripts | Automation scripts to speed up repetitive tasks |
| Troubleshooting | Guides and checklists for common Tier 1 issues |
| Resources | KB articles, templates, and policy references |
| Tools | Utilities used during support sessions |
- Add scripts to the appropriate subfolder
- Include a comment header in every script (author, date, purpose)
- Add a matching KB article or README in the relevant
troubleshooting/orresources/folder when applicable
This repository was built with the assistance of Claude Code by Anthropic. AI tools are welcome and encouraged as part of the contribution process — they can be a great way to draft scripts, generate templates, and speed up documentation.
That said, all AI-generated content must be reviewed and verified by the contributor before being submitted. Please do not blindly push AI output without first testing it in your environment and confirming it works as intended. You are responsible for what you submit — AI is a tool, not a substitute for your judgement.
If it hasn't been tested, it isn't ready.
- Password resets & account lockouts
- Network connectivity issues
- Printer troubleshooting
- Software installation & licensing
- VPN issues
- Hardware diagnostics
- Email/Outlook issues
- Onboarding & offboarding workflows
