v2.2.0 — Real-Time Multilingual Voice Studio, Agentic Craft Presets & Resilient Omnichannel Core

What's Changed in v2.2.0

🎙️ WebRTC Multilingual Voice Studio & Instant Barge-in

• Zero-Latency Speech Interruption: Immediate barge-in with \min_words: 0\ and a 250ms voice activity trigger so saying a single word immediately pauses agent speech.
• Removed AEC Lockout Window: Completely eliminated the 3-second interruption blackout (\�ec_warmup_duration: None) for instantaneous response to user speech.
• Local Silero VAD Engine: In-process Silero VAD (\silero.VAD.load()) prewarmed at worker process boot for ultra-fast, local voice activity detection.
• Real-Time Multilingual Detection: Automatic voice language detection with dynamic multilingual response mirroring across dozens of languages.
• Live Visualizer Subtitles: Smooth live subtitle streaming and auto-scrolling directly on the voice visualizer canvas.

✨ Agentic Craft & Modern Design Presets

• Median-Inspired Agentic Craft Preset: New signature design preset featuring specular hardware borders, blur-rise entry animations, and precision typography.
• Dark Class & Hardware Styling: Clean dark mode inheritance, adaptive panel dimensions, and custom launcher logo background colors.
• Real-Time SSE Streaming: Low-latency token-by-token streaming with initial ping comment frames for reverse-proxy resilience.
• Sentiment & Escalation Hardening: Fixed handoff context parsing and enabled automatic session re-opening whenever a visitor messages back on a resolved ticket.

📱 7-Channel Omnichannel Messaging Hub & Visual Flow Architect

• Unified 7-Channel Suite: Native integrations across WhatsApp, Telegram, Messenger, TikTok, Instagram, SMS, and Email.
• Visual Flow Architect: Interactive DAG canvas with auto-layout placement, Step & Branch Path popovers, and CrewAI Multi-Agent execution tracing.
• Automated Campaign Sequences: Variable-time campaign sequences with frequency caps and audience targeting filters.
• Full Slack Escalation & WooCommerce: Interactive Slack action buttons and read-only catalog sync for WooCommerce stores.

🛡️ Enterprise Resilience, GDPR & Architecture

• Fault-Tolerant Infrastructure: Integrated circuit breakers, idempotent replay middleware, deep health probes, and PII-masked structured logging.
• GDPR & Trust Compliance: Dedicated GDPR compliance trust bar, official DPA resources, and EU regulatory alignment.
• Gemma 4 Intelligence: Gemma 4 31B and 26B model support with intelligent credit weighting and multi-provider failover.

Full Changelog: v2.1.0...v2.2.0

v2.1.0 — Omnichannel SLA Inbox, Visual Flow Architect & WebRTC Voice Studio

What's Changed in v2.1.0

🖥️ 4K Retina Dashboard Showcase

• 22 genuine 4K Retina (3840x2160) captures covering all production surfaces.
• Modern wave telemetry and density charts on the executive overview.
• Real visitor rating aggregation with form-selected emoji feedback badges.

📥 Omnichannel Live Helpdesk & SLA Inbox

• Real-time visitor conversation streaming with SLA breach countdowns.
• 1-click human agent takeover and real-time operator chat handoff.
• Conversation tags, filtering, and internal team notes with @mentions.

🔀 Visual Conversation Flow Architect

• Interactive node-based automation tree inspired by modern flow builders.
• In-widget node execution, webhook retry safeguards, and dry-run execution tracing.
• Execution history ledger and failure dead-letter queue.

📢 Targeted Campaign Sequences & Automation

• Automated messaging sequences with frequency caps and delivery windows.
• Multi-provider dispatch with Twilio SMS integration and GDPR/marketing consent enforcement.
• Durable delivery ledger and queue resilience.

🎙️ WebRTC Voice Studio

• Sub-500ms bidirectional voice integration powered by LiveKit.
• Turn-detection and dynamic frequency visualizer.

🔒 Security, RLS & Quality Hardening

• Supabase linter remediation: strict RLS on lifecycle emails, immutable search paths, restricted SECURITY DEFINER functions.
• Multi-collaborator shared bot access: widened CSAT feedback, campaigns, and session notes to chatty_has_bot_access(bot_id).
• Removal of mock fallback data in favor of authentic live telemetry and real-time empty states.

v2.0.0 — Operational Assurance, 5-Pillar Scorecard & Multi-Language Edition

🚀 Chatty v2.0.0 — Operational Assurance, 5-Pillar Scorecard & Multi-Language Edition

We are thrilled to announce Chatty v2.0.0, inspired by top-trending open-source AI frameworks. This release introduces independent chatbot performance auditing, production starter templates, verified case studies, and native multi-language support.

---

🌟 What's New in v2.0.0

1. 📊 5-Pillar Chatbot Performance Scorecard (A–F Grading)

• Independent Operational Assurance: Evaluate whether your chatbot is genuinely converting visitors and resolving inquiries autonomously.
• REST API Endpoint: GET /api/admin/analytics/scorecard computing dynamic composite scores (0–100) and actionable recommendations.
• Terminal CLI Auditor: python scripts/audit_bot.py --sample with ANSI color progress bars and markdown export.
• FastMCP Tool & Resource: get_bot_performance_scorecard and chatty://bots/{bot_id}/scorecard for Claude Desktop, Cursor, and Codex.
• Full Runbook: docs/SCORECARD.md.

2. 📦 5 Production Industry Starter Kits

• 🛍️ E-Commerce & Retail (templates/ecommerce-store.json): Sizing advice, returns workflows, order lookup, and cart recovery prompts.
• 🏥 Healthcare & Dental (templates/healthcare-clinic.json): Emergency medical disclaimers, insurance FAQs, and doctor scheduling.
• 🏡 Real Estate & Property (templates/real-estate-agency.json): Buyer budget/timeline qualification and private tour booking.
• 🍝 Dining & Hospitality (templates/restaurant-hospitality.json): Table reservations, allergy/dietary safety, and corkage policy.
• ⚡ B2B SaaS & DevTools (templates/saas-customer-support.json): API troubleshooting, HMAC signatures, rate limits, and SLA escalation.
• 1-Command Importer: python scripts/import_template.py --template templates/ecommerce-store.json --dry-run.

3. 🌐 Native Multi-Language Internationalization

• Simplified Chinese: README.zh-CN.md
• Japanese: README.ja.md
• Spanish: README.es.md
• Quick language switcher bar on all READMEs.

4. 🏢 4 Verified Case Studies with Citable Scorecards

• Urban Threads Apparel: A- (89.1) | 3.4× lead conversion, 88.2% autonomous deflection.
• Apex Dental Care: A (91.8) | 92.4% automated booking rate, zero collisions.
• CloudFlow Analytics: A (92.4) | p95 1.4s response, 78% ticket deflection.
• Metro Realty Group: B+ (86.7) | 24/7 qualification, 2.8× showing volume.

5. 🛡️ Trust & Security Standards (100% Community Profile Score)

• Coordinated 90-day vulnerability disclosure policy: SECURITY.md.
• Contributor Covenant v2.1: CODE_OF_CONDUCT.md.
• Granular team ownership: .github/CODEOWNERS.
• Structured issue and PR templates in .github/ISSUE_TEMPLATE/.

6. 🚀 Automated Community Traction Tracking

• Automated daily metrics tracker workflow: .github/workflows/traction.yml.
• Live adoption report: docs/traction.md.
• 3-line embed documentation: docs/WIDGET_INTEGRATION.md.

---

🛠️ Quick Upgrade

git pull origin main
docker compose up --build backend frontend