audio video calling not working on Safari (11+) browser

[neerajbr]

hello Team,

I am using the Javascript SDK latest 2.7 version.
Some time i am facing below error during video calling.
(device not found error)
but i attached camera and head phone in my system and it is showing device not found error message on the screen.
Error Log:
Unhandled Promise Rejection: NotAllowedError (DOM Exception 35): The request is not allowed by the user agent or the platform in the current context, possibly because the user denied permission.

[dimaspirit]

@neerajbr Hi, for Safari as like for Firefox you need to get permission each time when you mae a call.

Give us more information for reproduce this case if you can't to resolve it.

[dimaspirit]

@neerajbr , Hi, yes we know that issue. That's why Safari doesn't use autoplay (https://webkit.org/blog/7734/auto-play-policy-changes-for-macos/) and won't to get access from a user. We are working on a workaround.

[dimaspirit]

@neerajbr also you could set up autoplay by settings in safari