Sample Documentation: Pylon Touch
Pylon Touch is a simple, intuitive restaurant order management system for the hospitality and catering sector. Pylon Touch allows you to receive, track and fulfill orders, as well as issue receipts. You can access the Touch Explorer after logging in with the credentials provided by your administrator. This document will guide you through the basic features of the program, as well as a basic ordering process.
The Touch Explorer is made up of six sections, as illustrated below:
| Section Title | Description |
|---|---|
| 1. Order List | Items added from the menu will appear here. The Order List includes information including Item quantity, Item price and Total price. |
| 2. Actions | Allows the user to change the quantity of items ordered, delete an item, cancel the order, change the price or apply a discount. |
| 3. Table Information | This section displays table information as well as the client's details, such as the room number, if applicable. |
| 4. Tables Overview | A graphic representation of all the restaurant's tables. |
| 5. Menu | Offers access to all the menu items, as categorized by the administrator. |
| 6. Payment and Printing Actions | Allows the user to fulfill orders by cash or credit card, or apply room charges. Invoices and receipts are issued from this menu. An unofficial bill can also be printed. |
In this section, we will explore how to take an order and fulfill it, covering each part of the process, from the customer's arrival to their departure.
Before starting to take an order, you must have selected an employee through the employee selection menu.
- First, select a table by simply clicking on it in the Tables Overview section.
- Navigate to the items ordered by clicking on the appropriate category in the Menu section.
- Use the buttons in the Actions section to change quantities ordered, remove items, cancel the order etc.
- To fulfill the order, click on the "Payment by Cash" or "Payment by Card" buttons in the Payment and Printing Actions section. Click on the "Room Charge" button to charge the order to the customer's room.
Following payment, the table will be immediately cleared and ready to be used for a new order. Please ensure that the receipt is printed on the linked cash register.
(Placeholder video)
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