Error：Loading failed. File not found, codec not supported

[XuDaFei]

Describe the issue
We use AVProVideo as our video playback plug-in for our game, its a awesome plug and we use it to play some mv in our game
without a hitch.
Everything seems to be ok on our test machine. But after we push our game to players, we got some error report and cant not found out why it happens. Its doesnt like what report in errors log .
[AVProVideo] Error: Loading failed. File not found, codec not supported, video resolution too high or insufficient system resources.
RenderHeads.Media.AVProVideo.MediaPlayer.UpdateErrors()
RenderHeads.Media.AVProVideo.MediaPlayer.Update()

Your Setup (please complete the following information):

• Unity version: 2018.4.35f1
• AVPro Video version: 2.1.3
• Operating system version: Android/IOS(10,13,14,15)
• Device model: iPhone6s-iPhone12 or low to high Android Phone(Different kinds of machines，both Android and IOS has this error)
• Video specs (resolution, frame-rate, codec, file size): 1080P, 24fps, mp4, 13M

To Reproduce
load prefab include Mediaplayer and DisplayUGUI
use OpenMedia(MediaPathType pathType, string path, bool autoPlay = true) to load mv form Local storage
use CloseMedia() and destory the prefab
Is it some call timing problem that causes this error ？
Or just that the machine is out of memory

Logs
[AVProVideo] Error: Loading failed. File not found, codec not supported, video resolution too high or insufficient system resources.
RenderHeads.Media.AVProVideo.MediaPlayer.UpdateErrors()
RenderHeads.Media.AVProVideo.MediaPlayer.Update()

or：
[AVProVideo] Error: Loading failed. File not found, codec not supported, video resolution too high or insufficient system resources.
RenderHeads.Media.AVProVideo.MediaPlayer.UpdateErrors()
RenderHeads.Media.AVProVideo.MediaPlayer.Update()
RenderHeads.Media.AVProVideo.MediaPlayer.OnDisable()
RenderHeads.Media.AVProVideo.MediaPlayer.AllPlayersDispose()
RenderHeads.Media.AVProVideo.MediaPlayer.OnApplicationQuit()

[kahnivore]

Hi @XuDaFei

Would it be possible to send some sample media to unitysupport@renderheads.com please?

What is your test machine?

Do you know at which point these players get these errors? Is it when a particular video starts?

[XuDaFei]

We tested most of the popular mobile phones on the market, but we didn't find any problems about AVProVideo.
This seems to be an occasional problem. We want to know why this error may be caused, It will helpful
We only use AVProVideo to play 1080P MP4 video in the game, and There is no detailed context so we also didnt know this erro happends in which point or video.
And Thank a lot !!

[XuDaFei]

And There is only one video playing in the same time

[kahnivore]

This is simply a generic error thrown if AVPro cannot play the video that it has been set to play. This could be because the file is not found or because various details about the video are unsupported by the platform or hardware. We can help diagnose why a specific video is not playing on a specific platform/device, but it's impossible to say in a general way, because there could be a lot of different reasons.

[AndrewRH]

@XuDaFei we have a FAQ about why videos won't play:
https://www.renderheads.com/content/docs/AVProVideo/articles/faq.html

For Android/iOS it would be great if we could get the log as there may be some clues in there why it's failing sometimes / on some devices...

It may also be worthwhile upgrading to the latest version of AVPro Video (2.1.5)

Thanks,

[XuDaFei]

Thanks for your response！！
Here's a more verbose log~

`

02219 E ExoPlayerImplInternal: Caused by: com.google.android.exoplr2avp.h.i$a: Decoder init failed: c2.qti.avc.decoder, Format(1, null, null, video/avc, avc1.640020, -1, null, [750, 1624, 23.976023], [-1, -1])

106-28 22:08:39.012 19582 2219 E ExoPlayerImplInternal: at com.google.android.exoplr2avp.h.i.a(MediaCodecRenderer.java:1018)
206-28 22:08:39.012 19582 2219 E ExoPlayerImplInternal: at com.google.android.exoplr2avp.h.i.E(MediaCodecRenderer.java:578)
306-28 22:08:39.012 19582 2219 E ExoPlayerImplInternal: at com.google.android.exoplr2avp.h.i.a(MediaCodecRenderer.java:1420)
406-28 22:08:39.012 19582 2219 E ExoPlayerImplInternal: at com.google.android.exoplr2avp.video.f.a(MediaCodecVideoRenderer.java:694)
506-28 22:08:39.012 19582 2219 E ExoPlayerImplInternal: at com.google.android.exoplr2avp.h.i.d(MediaCodecRenderer.java:965)
606-28 22:08:39.012 19582 2219 E ExoPlayerImplInternal: at com.google.android.exoplr2avp.h.i.a(MediaCodecRenderer.java:811)
706-28 22:08:39.012 19582 2219 E ExoPlayerImplInternal: at com.google.android.exoplr2avp.n.m(ExoPlayerImplInternal.java:947)
806-28 22:08:39.012 19582 2219 E ExoPlayerImplInternal: at com.google.android.exoplr2avp.n.handleMessage(ExoPlayerImplInternal.java:477)
906-28 22:08:39.012 19582 2219 E ExoPlayerImplInternal: ... 3 more
1006-28 22:08:39.012 19582 2219 E ExoPlayerImplInternal: Caused by: android.media.MediaCodec$CodecException: start failed
1106-28 22:08:39.012 19582 2219 E ExoPlayerImplInternal: at android.media.MediaCodec.native_start(Native Method)
1206-28 22:08:39.012 19582 2219 E ExoPlayerImplInternal: at android.media.MediaCodec.start(MediaCodec.java:2235)
1306-28 22:08:39.012 19582 2219 E ExoPlayerImplInternal: at com.google.android.exoplr2avp.h.m.a(SynchronousMediaCodecAdapter.java:66)
1406-28 22:08:39.012 19582 2219 E ExoPlayerImplInternal: at com.google.android.exoplr2avp.h.i.a(MediaCodecRenderer.java:1113)
1506-28 22:08:39.012 19582 2219 E ExoPlayerImplInternal: at com.google.android.exoplr2avp.h.i.a(MediaCodecRenderer.java:1011)
1606-28 22:08:39.012 19582 2219 E ExoPlayerImplInternal: ... 10 more
1706-28 22:08:39.014 19582 2261 I VideoBox: VideoBox::~VideoBox
1806-28 22:08:39.014 19582 2271 I hw-BpHwBinder: onLastStrongRef automatically unlinking death recipients
1906-28 22:08:39.020 19582 19685 E libprocessgroup: set_timerslack_ns write failed: Operation not permitted
2006-28 22:08:39.025 19582 19685 I System.out: AVProVideo error MediaCodecVideoRenderer error, index=0, format=Format(1, null, null, video/avc, avc1.640020, -1, null, [750, 1624, 23.976023], [-1, -1]), format_supported=YES
2106-28 22:08:39.041 19582 19685 E Unity : [AVProVideo] Error: Loading failed. File not found, codec not supported, video resolution too high or insufficient system resources.
2206-28 22:08:39.041 19582 19685 E Unity : RenderHeads.Media.AVProVideo.MediaPlayer:UpdateErrors()
2306-28 22:08:39.041 19582 19685 E Unity : RenderHeads.Media.AVProVideo.MediaPlayer:Update()
2406-28 22:08:39.041 19582 19685 E Unity :
2506-28 22:08:39.041 19582 19685 E Unity : (Filename: ./Runtime/Export/Debug.bindings.h Line: 45)
2606-28 22:08:39.041 19582 19685 E Unity :

`

report by XiaoMi 11 Android 11,level 30

`

10806-29 10:18:35.328 32627 32734 I AVProVideo: Video Loading: jar|zip|obb

10906-29 10:18:35.348 32627 3485 D MediaCodecInfo: AssumedSupport [sizeAndRate.rotated, 750x1624x23.976022720336914] [OMX.qcom.video.decoder.avc, video/avc] [PD1415A, vivo X6A, vivo, 21]
11006-29 10:18:35.348 32627 3485 D MediaCodecInfo: NoSupport [codec.profileLevel, avc1.640020, video/avc] [OMX.google.h264.decoder, video/avc] [PD1415A, vivo X6A, vivo, 21]
11106-29 10:18:35.348 32627 3485 D MediaCodecInfo: AssumedSupport [sizeAndRate.rotated, 750x1624x23.976022720336914] [OMX.qcom.video.decoder.avc, video/avc] [PD1415A, vivo X6A, vivo, 21]
11206-29 10:18:35.348 32627 3485 D MediaCodecInfo: AssumedSupport [sizeAndRate.rotated, 750x1624x23.976022720336914] [OMX.qcom.video.decoder.avc, video/avc] [PD1415A, vivo X6A, vivo, 21]
11306-29 10:18:35.348 32627 3485 D MediaCodecInfo: NoSupport [codec.profileLevel, avc1.640020, video/avc] [OMX.google.h264.decoder, video/avc] [PD1415A, vivo X6A, vivo, 21]
11406-29 10:18:35.348 32627 3485 D MediaCodecInfo: AssumedSupport [sizeAndRate.rotated, 750x1624x23.976022720336914] [OMX.qcom.video.decoder.avc, video/avc] [PD1415A, vivo X6A, vivo, 21]
11506-29 10:18:35.358 32627 3485 D MediaCodecInfo: AssumedSupport [sizeAndRate.rotated, 750x1624x23.976022720336914] [OMX.qcom.video.decoder.avc, video/avc] [PD1415A, vivo X6A, vivo, 21]
11606-29 10:18:35.358 32627 3485 D MediaCodecInfo: NoSupport [codec.profileLevel, avc1.640020, video/avc] [OMX.google.h264.decoder, video/avc] [PD1415A, vivo X6A, vivo, 21]
11706-29 10:18:35.358 32627 3493 I OMXClient: Using client-side OMX mux.
11806-29 10:18:35.358 32627 3493 W ACodec : Allocating component 'OMX.qcom.video.decoder.avc' failed, try next one.
11906-29 10:18:35.358 32627 3493 E ACodec : Unable to instantiate codec 'OMX.qcom.video.decoder.avc'.
12006-29 10:18:35.358 32627 3493 E ACodec : signalError(omxError 0x80001003, internalError -2147483648)
12106-29 10:18:35.358 32627 3492 E MediaCodec: Codec reported err 0xfffffffe, actionCode 0, while in state 1
12206-29 10:18:35.358 32627 3485 W MediaCodec-JNI: try to release MediaCodec from JMediaCodec::~JMediaCodec()...
12306-29 10:18:35.358 32627 3485 W MediaCodec-JNI: done releasing MediaCodec from JMediaCodec::~JMediaCodec().
12406-29 10:18:35.368 32627 3485 W MediaCodecRenderer: Failed to initialize decoder: OMX.qcom.video.decoder.avc
12506-29 10:18:35.368 32627 3485 W MediaCodecRenderer: java.lang.IllegalArgumentException: Failed to initialize OMX.qcom.video.decoder.avc, error 0xfffffffe
12606-29 10:18:35.368 32627 3485 W MediaCodecRenderer: at android.media.MediaCodec.native_setup(Native Method)
12706-29 10:18:35.368 32627 3485 W MediaCodecRenderer: at android.media.MediaCodec.(MediaCodec.java:486)
12806-29 10:18:35.368 32627 3485 W MediaCodecRenderer: at android.media.MediaCodec.createByCodecName(MediaCodec.java:470)
12906-29 10:18:35.368 32627 3485 W MediaCodecRenderer: at com.google.android.exoplr2avp.h.i.a(MediaCodecRenderer.java:1097)
13006-29 10:18:35.368 32627 3485 W MediaCodecRenderer: at com.google.android.exoplr2avp.h.i.a(MediaCodecRenderer.java:1011)
13106-29 10:18:35.368 32627 3485 W MediaCodecRenderer: at com.google.android.exoplr2avp.h.i.E(MediaCodecRenderer.java:578)
13206-29 10:18:35.368 32627 3485 W MediaCodecRenderer: at com.google.android.exoplr2avp.h.i.a(MediaCodecRenderer.java:1420)
13306-29 10:18:35.368 32627 3485 W MediaCodecRenderer: at com.google.android.exoplr2avp.video.f.a(MediaCodecVideoRenderer.java:694)
13406-29 10:18:35.368 32627 3485 W MediaCodecRenderer: at com.google.android.exoplr2avp.h.i.d(MediaCodecRenderer.java:965)
13506-29 10:18:35.368 32627 3485 W MediaCodecRenderer: at com.google.android.exoplr2avp.h.i.a(MediaCodecRenderer.java:811)
13606-29 10:18:35.368 32627 3485 W MediaCodecRenderer: at com.google.android.exoplr2avp.n.m(ExoPlayerImplInternal.java:947)
13706-29 10:18:35.368 32627 3485 W MediaCodecRenderer: at com.google.android.exoplr2avp.n.handleMessage(ExoPlayerImplInternal.java:477)
13806-29 10:18:35.368 32627 3485 W MediaCodecRenderer: at android.os.Handler.dispatchMessage(Handler.java:98)
13906-29 10:18:35.368 32627 3485 W MediaCodecRenderer: at android.os.Looper.loop(Looper.java:135)
14006-29 10:18:35.368 32627 3485 W MediaCodecRenderer: at android.os.HandlerThread.run(HandlerThread.java:61)
14106-29 10:18:35.368 32627 3485 D MediaCodecInfo: AssumedSupport [sizeAndRate.rotated, 750x1624x23.976022720336914] [OMX.qcom.video.decoder.avc, video/avc] [PD1415A, vivo X6A, vivo, 21]
14206-29 10:18:35.368 32627 3485 D MediaCodecInfo: NoSupport [codec.profileLevel, avc1.640020, video/avc] [OMX.google.h264.decoder, video/avc] [PD1415A, vivo X6A, vivo, 21]
14306-29 10:18:35.368 32627 3485 D MediaCodecInfo: AssumedSupport [sizeAndRate.rotated, 750x1624x23.976022720336914] [OMX.qcom.video.decoder.avc, video/avc] [PD1415A, vivo X6A, vivo, 21]
14406-29 10:18:35.368 32627 3485 E ExoPlayerImplInternal: Playback error
14506-29 10:18:35.368 32627 3485 E ExoPlayerImplInternal: com.google.android.exoplr2avp.k: MediaCodecVideoRenderer error, index=0, format=Format(1, null, null, video/avc, avc1.640020, -1, null, [750, 1624, 23.976023], [-1, -1]), format_supported=YES
14606-29 10:18:35.368 32627 3485 E ExoPlayerImplInternal: at com.google.android.exoplr2avp.n.handleMessage(ExoPlayerImplInternal.java:554)
14706-29 10:18:35.368 32627 3485 E ExoPlayerImplInternal: at android.os.Handler.dispatchMessage(Handler.java:98)
14806-29 10:18:35.368 32627 3485 E ExoPlayerImplInternal: at android.os.Looper.loop(Looper.java:135)
14906-29 10:18:35.368 32627 3485 E ExoPlayerImplInternal: at android.os.HandlerThread.run(HandlerThread.java:61)
15006-29 10:18:35.368 32627 3485 E ExoPlayerImplInternal: Caused by: com.google.android.exoplr2avp.h.i$a: Decoder init failed: OMX.qcom.video.decoder.avc, Format(1, null, null, video/avc, avc1.640020, -1, null, [750, 1624, 23.976023], [-1, -1])
15106-29 10:18:35.368 32627 3485 E ExoPlayerImplInternal: at com.google.android.exoplr2avp.h.i.a(MediaCodecRenderer.java:1018)
15206-29 10:18:35.368 32627 3485 E ExoPlayerImplInternal: at com.google.android.exoplr2avp.h.i.E(MediaCodecRenderer.java:578)
15306-29 10:18:35.368 32627 3485 E ExoPlayerImplInternal: at com.google.android.exoplr2avp.h.i.a(MediaCodecRenderer.java:1420)
15406-29 10:18:35.368 32627 3485 E ExoPlayerImplInternal: at com.google.android.exoplr2avp.video.f.a(MediaCodecVideoRenderer.java:694)
15506-29 10:18:35.368 32627 3485 E ExoPlayerImplInternal: at com.google.android.exoplr2avp.h.i.d(MediaCodecRenderer.java:965)
15606-29 10:18:35.368 32627 3485 E ExoPlayerImplInternal: at com.google.android.exoplr2avp.h.i.a(MediaCodecRenderer.java:811)
15706-29 10:18:35.368 32627 3485 E ExoPlayerImplInternal: at com.google.android.exoplr2avp.n.m(ExoPlayerImplInternal.java:947)
15806-29 10:18:35.368 32627 3485 E ExoPlayerImplInternal: at com.google.android.exoplr2avp.n.handleMessage(ExoPlayerImplInternal.java:477)
15906-29 10:18:35.368 32627 3485 E ExoPlayerImplInternal: ... 3 more
16006-29 10:18:35.368 32627 3485 E ExoPlayerImplInternal: Caused by: java.lang.IllegalArgumentException: Failed to initialize OMX.qcom.video.decoder.avc, error 0xfffffffe
16106-29 10:18:35.368 32627 3485 E ExoPlayerImplInternal: at android.media.MediaCodec.native_setup(Native Method)
16206-29 10:18:35.368 32627 3485 E ExoPlayerImplInternal: at android.media.MediaCodec.(MediaCodec.java:486)
16306-29 10:18:35.368 32627 3485 E ExoPlayerImplInternal: at android.media.MediaCodec.createByCodecName(MediaCodec.java:470)
16406-29 10:18:35.368 32627 3485 E ExoPlayerImplInternal: at com.google.android.exoplr2avp.h.i.a(MediaCodecRenderer.java:1097)
16506-29 10:18:35.368 32627 3485 E ExoPlayerImplInternal: at com.google.android.exoplr2avp.h.i.a(MediaCodecRenderer.java:1011)
16606-29 10:18:35.368 32627 3485 E ExoPlayerImplInternal: ... 10 more
16706-29 10:18:35.418 32627 32734 I System.out: AVProVideo error MediaCodecVideoRenderer error, index=0, format=Format(1, null, null, video/avc, avc1.640020, -1, null, [750, 1624, 23.976023], [-1, -1]), format_supported=YES
16806-29 10:18:35.428 32627 32734 E Unity : [AVProVideo] Error: Loading failed. File not found, codec not supported, video resolution too high or insufficient system resources.

`

vivo X6A Android 5.0.2 level 21

[AndrewRH]

@XuDaFei any chance you could send us a reproducible project for this issue?

[stale]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

[AndrewRH]

@XuDaFei Hi, did you send us your project / video file (email to unitysupport@renderheads.com)?

Thanks,

[XuDaFei]

Sorry for the inconvenience of sending you our project. Because we have our exclusive sdk during the loading game which is difficult to simplify by deleting asset. In addition, this project is confidentially owned. Thanks !