Conference Call, call back button does not work

[friedrichkeydel]

Description:

We're usng Jitsi integration for calls. When pressing the button "Call again" or pressing voice call button at the top, the following popup appears:

It Works fine when using the video conference button.

Steps to reproduce:

1. Pressing Call Again-Button or voice call button

Expected behavior:

Jitsi window opening

Actual behavior:

Configuration missing popup appears

Server Setup Information:

• Version of Rocket.Chat Server: 7.4.1
• License Type: Starter
• Number of Users: 24
• Operating System: Ubuntu
• Deployment Method: Docker
• Number of Running Instances: 1
• NodeJS Version: v22.13.1
• MongoDB Version: 6.0.13 / wiredTiger (oplog Aktiviert)

Client Setup Information

• Desktop App or Browser Version: 4.3.0
• Operating System: macOS

Additional context

We're hosting Rocket.Chat and Jitsi on Docker both! The Integration worked correctly once. I allready tried deactivating and reinstalling the Jitsi app! After editing the Jitsi-App-Setting, the loading indicator of the save button circles forever (but "Jitsi settings saved succesfully" toast message appears! After reloading the settings page, everything seems to be saved!

[small1]

It is the conference app that is not working. It takes care of the calling before you end up in jitsi. We have tested on several systems and it is not working as it should.

[friedrichkeydel]

Thanks for your response - are you sure about that?
I opened a ticket on the apps repository: RocketChat/Apps.Jitsi#37

[small1]

the conference manager does everything within the call and when both people have answered it will do a hand over to jitsi and open up a jitsi window. So the bug is in how the conference manager does things yes

[friedrichkeydel]

OK, thank you for clarifying that!

[friedrichkeydel]

Unfortunatly, nobody seems to care about the Jitsi-App repo - so where is the right place to address this issue?
Jitsi integration seems to be broken at all, as calls also sometimes could not be answered, as written in my issue (RocketChat/Apps.Jitsi#37). So it would nice to have that fixed, otherwise Rocket.Chat is no solution for enterprise!

I think there are paid users, that also use Jitsi. It's hard to imagine, that they're dealing with the same problems.

[small1]

@friedrichkeydel the call problems are mostly fixed in 7.4.1 except this one. And all of them are on the conference call.. Everything regarding a call up to the point that both participants has answered a 1:1 call is in conference part of the app.

If you run the latest desktop client it should work except when you press the call back button.

One problem that was related to jitsi only was that sharing screen did not work. That was only happening in if you opened a meeting in the client instead of a browser. That is clarified and fixed in the latest client. (It will always open in the browser regardless what you set in the client)

The proper subject for this bug should be conference call is not working.

(I represent an integrator and reseller. We have a few client that uses jitsi in combination with rocketchat)

[friedrichkeydel]

Thanks again for this detailed answer!

I'm using the latest client 4.3.0 - the screen sharing problem is fixed there indeed, which is awesome!
Whats not fixed, is the issue with the call back button - i don't know, if you meant that with "the call problems are mostly fixed in 7.4.1 except this one."

I hope, that "the call problems are mostly fixed in 7.4.1 except this one." meant, that the issue with the calls, that could not be answered (RocketChat/Apps.Jitsi#37) is not yet fixed but will get fixed soon. Is that what you meant? This happens specifically in 1:1 calls!
Because this is the issue, which makes rocket chat for me and my team unusable right now. The thing with the call back button is also anoying, but could be temporarily solved with hiding the button via custom css settings.

I'm sorry for mixing different issues here, that's why I did not really knew where to address them, after you wrote about the non functioning jitsi app!

If there's anything I can do to support how to solve the problems, give me a sign.
Thanks so far, I appreciate your time!

[small1]

None of the issues you have are jitsi related. They are in the conference part of rocketchat. The problems you describe in the other ticket has been solved for our setups with 7.4.1. At least what i can see.

If you still have 1:1 call issues with no popups open a separate ticket for that. Specify that 1:1 calls does not work. (You can close the one in the jitsi app)

Rename this as well so it points to the right component "Conference Call, call back button does not work" or similar

[friedrichkeydel]

Thank you, I did that: #35652
Hope it's fine like that!