Arctis Nova 7X V2 not detected after firmware update – PID 22AD

[2ndSky95]

Hi there,

I'm experiencing an issue where HeadsetControl no longer detects my Arctis Nova 7X (Gen 2/V2) after a recent firmware update via SteelSeries GG. Before the update, everything worked fine, but now the output shows "device_count": 0 with no devices listed. This also breaks dependent tools like aarol/headset-battery-indicator.

Headset Model: Arctis Nova 7X (Gen 2/V2, part of the Nova 7 family)

Firmware Versions:

• GG Version: 105.0.0
• Transmitter-Version: 2.31
• Headset-Version: 2.31
• Bluetooth-Version: 2.29
• MCU-Version: 1.82

Hardware IDs:

• USB\VID_1038&PID_22AD&REV_0231&MI_00
• USB\VID_1038&PID_22AD&MI_00

Suspected Cause: The firmware update seems to have changed the HID Product ID to 22AD, which isn't supported yet.

Tested on: Windows 10

Full JSON Output from HeadsetControl:

{
  "name": "HeadsetControl",
  "version": "3.1.0-modified",
  "api_version": "1.3",
  "hidapi_version": "0.14.0",
  "device_count": 0,
  "devices": [
  ]
}

I'd be happy to provide more logs, test builds, or any other info to help fix this. Thanks for the great tool!

Sky

[FlyinPancake]

I had the same issue. Did you try to run the nightly build from the appimage? That one worked for me flawlessly.

[2ndSky95]

Microsoft Windows [Version 10.0.19045.6937]
(c) Microsoft Corporation. Alle Rechte vorbehalten.

C:\Program Files\headsetcontrol\bin>headsetcontrol.exe -o json
{
  "name": "HeadsetControl",
  "version": "continuous-25-gabfb248",
  "api_version": "1.4",
  "hidapi_version": "0.15.0",
  "device_count": 0,
  "devices": [

  ]
}

C:\Program Files\headsetcontrol\bin>

The Continuous Build?
Same Issue...

Sky

[Sapd]

See here
#484

You could try adding your device id to
lib/devices/steelseries_arctis_nova_7.hpp
to see if it fixes it